Personal Support Manager

Position Summary

As a Personal Support Manager (RPN - Registered Practical Nurse) you will oversee the delivery of client care for a community PSW team in the Niagara Region covering Welland, Niagara, and surrounding areas. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring strong clinical, customer service, and technical skills.

Why Join Our Team?

• Competitive compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on demand pay, car loan support, supportive housing and exclusive perks/discounts available only to SE Health staff
• Meaningful Impact – as a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – access tuition assistance, training, and career advancement opportunities across our growing organization.

Responsibilities and Accountabilities

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans.
• Respond to client feedback and service inquiries in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner.
• Take appropriate action to understand and meet client needs and preclude refusals of client service.

Requirements

• Regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario.
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management experience preferred; for internal Saint Elizabeth employees, minimum 1-2 years in a leadership capacity.
• Minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after hours rotation.
• Vehicle and valid driver's license – and ability to travel in Windsor West City and surrounding areas.
• Current CPR certificate.
• Willing and able to provide care for our clients, if required.
• Performance management experience preferred.

About Us

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.