Data Analyst Intern (Hybrid) – (Summer 2026 Internship)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises permettant une coordination essentielle pour des communautés des écoles des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency open communication collaboration and customer first mentality.

Job Description

About the Role

We are seeking a highly motivated and analytical Data Analyst Intern to join our team. This role is a hands-on opportunity to apply data science and business intelligence techniques to a critical operational area : the Contact Center. The intern will use data to understand customer contact drivers identify inefficiencies and propose actionable solutions to reduce unnecessary contact volume and minimize negative impact on customer experience.

Key Responsibilities

Data Collection and Preparation : Assist in collecting cleaning and processing large datasets from various sources including CRM call logs and customer feedback systems.

Performance Analysis : Develop and refine operational metrics reports and dashboards to monitor contact center performance and key drivers of contact volume (e.g. repeat calls call time and common reasons for contact).

Identify Root Causes : Conduct diagnostic and descriptive analysis to find patterns trends and root causes of high-impact contact events and recurring customer issues.

Reporting and Presentation : Document analysis processes and methodologies and translate complex data findings into clear concise and stakeholder-facing reports and visualizations for non-technical leadership and cross-functional teams.

Process Improvement : Partner with business operations teams to recommend and influence business solutions and process improvements based on data-driven insights.

Qualifications

Currently enrolled in a Bachelors or Masters degree program in Data Science Statistics Business Analytics Computer Science or a related quantitative field.

Foundational knowledge of data analysis techniques and tools.

Technical Skills : Practical experience with SQL (Structured Query Language) Microsoft Excel Google Sheets and at least one programming language for data analysis (e.g. Python or R). Previous experience working in Salesforce or Salesforce reporting an asset.

Familiarity with data visualization tools (e.g. Tableau or Power BI) is preferred.

Strong analytical mathematical and problem-solving skills with a keen attention to detail.

Excellent verbal and written communication skills with the ability to communicate technical findings to business stakeholders.

Demonstrated ability to manage time prioritize tasks and work without constant supervision.

Target Base Salary Range : $20.70 - $24.10 CAD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

All Candidates must be currently pursuing a Bachelors or Masters degree program in Data Science Statistics Business Analytics Computer Science or a related quantitative field.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Intern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et / ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Required Experience :

Intern

Key Skills

Microsoft Office,Public Relations,Google Docs,Data Collection,MailChimp,Microsoft Word,Dermal Fillers,Microsoft Powerpoint,Research Experience,Microsoft Excel,Adobe Photoshop,Writing Skills

Employment Type : Part-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 24