Sales Associate

Position : Sales Associate (FT opportunities)

Reports to :   Store Manager

Location : Provisions

Provisions is an all-day neighbourhood cafe in the heart of the village offering a variety of take away items and dine-in service, featuring a full espresso bar, freshly baked goods, breakfast sandwiches, made-to-order sandwiches and salads, slow-roasted rotisserie chicken and a selection of seasonal sides.

The Sales Associate role is the first point of contact our customers have when they come in. We are looking for individuals who are friendly, outgoing, organized and have a genuine passion for hospitality and a desire to make a memorable customer service experience.

Who you are :

The FOH Team Member is the first point of contact, providing warm hospitality to our guests. Working as team across counter service, cashier, expediting food and greeting guests to provide an excellent experience for each person who walks through the doors.

What you’ll do :

• Maintain efficiency and grace with a sense of urgency throughout service.
• Use strong communication and listening skills to effectively deliver accurate messaging to both guests and teammates.
• Have full understanding of all menu items and how each is properly served and / or packaged with the ability to complete multiple FOH stations, roles, responsibilities, and tasks.
• Acknowledge and positively engage all guests at the expediting counter while managing guest expectations.
• Demonstrate an understanding of enlightened salesmanship and seek opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items).
• Have a general understanding of Department of Health (DOH) food safety standards.
• Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers.
• Derive pleasure from providing hospitality and exhibit excellent emotional self-awareness under pressure while maintaining a warm presence.
• Oversee the kitchen pass during service periods.
• Supports the kitchen and service teams as needed to uphold the highest quality of food, presentation, service, and timing, to create memorable moments of hospitality for our guests.
• Assist with packaging organization and replenishing
• Bussing and food running as required

What we need from you :

What you'll get from us :