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Store General Manager - GTA

Store General Manager - GTA

Golf TownGreater Toronto Area, Woodbridge, ON, CA
30+ days ago
Salary
CA$41,000.00–CA$55,000.00 yearly
Job type
  • Full-time
Job description

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.

The main focus of the Store General Manager role is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement.

Keyjobaccountabilitiesincludebut arenotlimitedto :

  • Assumesleadershiprolewithaccountabilityformaximizingstorebusinessresults byconsistentlycreating exceptional Customerexperiences.
  • FacilitatesachievementofbusinessresultsbyprovidinguniquelyresponsiveCustomerservice,compelling merchandise presentation, operational integrity, optimal staffing and Associatedevelopment.
  • Achievescompanyobjectivesandenhancethebrand imagebymodelingourvalues
  • Developsandimplementagilestrategicplanstoachievebusinessresults.

Description of Job Responsibilities

1. SalesandService :

  • Facilitatesconsistent,exceptionalCustomerexperiencesthroughtheeffectiveexecutionoftheMODrole.
  • Coachesthestoreteamonthelink betweenservicebehaviorsandbusinessresultstosupportourserviceandsellingmodel.
  • Ensureseffectivecommunicationofdirection,andeducationtotheteam.
  • Maintainsoptimalstaffingandschedulingwhilebeingresponsivetochangesintrafficandbusinesstrends.
  • Providesleadershipandcommunicatestoassociates serviceandsellingmodel.
  • Respondstocustomerfeedback.Maintains KPIstandards.

    • 2.  Associate and Team Development :

  • Recruits,selects,trains,developandretainhighperformingandproductivemanagersandsales associates.
  • Communicates goals and provides leadership which inspires total associate commitment tocompany objectives and values through effective performance based coaching, motivatingrecognitionandtimely,constructivefeedback.
  • Providesdevelopmentopportunitiesforassociatesthatsupportcompanygrowth.
  • Writesandconductsannualperformanceevaluationforassociates.
  • DevelopsassociateschedulesandsubmitsallnecessaryHR / PayrollrequiredpaperworktoHR.
  • Coordinatesallcandidateandnewhireprocess(paperwork,offers,etc).
  • Communicates and ensure compliance to Company Policies and Procedures. Communicatesinformation provided in the various Company communication materials (Footnotes, memos, e-mails,etc)

    • 3.  Merchandising :

  • Ensuresstoreappearanceandvisualstandards / presentationthatareconsistent withthecompany’sbrandimageandstandards.
  • RespondstobusinesstrendsbycommunicatinginformationtotheRegionalDirectorasneeded.Ensures storeis compliantwith establishedstandards.

    • 4.  Leadership :

  • Assistantinrecruitment,interviewandfinalselectionofalldepartmentassociates.
  • Assistintrainingassociatesonsales,customerservice,operations,merchandising,productknowledge andmonitorprogress.
  • Participateinannualperformanceevaluationsfordepartmentassociates;makepromotionalandmeritincreaserecommendations basedonperformance.
  • Executedisciplinaryproceduresfairlyanddocumentcorrectiveactionproperly.
  • Createnewhire’strainingscheduleandfollowtheTrainingChecklistwithallnewhiresindepartment.

    • 5.  Operations :

  • Managesresourcestomaximizefinancialgoals.
  • Fostersknowledgeandintegritywithregardtocompliancewithcompanypolicyin allpractices.
  • Effectivelyusesresourcesandbusinesspartnerstoresolveissues withasenseofpassion.
  • Recognizeswhentochangestrategicdirectiontoattainandsustainmaximumresults.
  • Educatesteamonthelinkbetweenoperationalintegrityandits’impactonfacilitatinganexceptionalCustomerexperience.
  • Overseesdailystorecleaning,recovery,maintenanceandinventory.
  • UsesmonthlyOps Assessmenttoidentifyand correctoperationaldeficienciesinthestore.
  • EnsurestrainingisconductedregardingLPandSafetystandards.
  • Protection of Company Assets
  • Ensureactualinventoryon hand matchesRetailProon-handsthroughregularlyscheduledcyclecounts andresolvingnegativeonhandsquantities. Ensure bagchecksareconductsonallstaff whenleavingthestore.
  • Ensureproperreceivingstandardsare followed.
  • Confirmrefundsarecheckeddailyandverified.
  • Storesecuritysystemisupdatedandconductsmonthlyalarmsensortesting.
  • Followproperclosingproceduresandlock down.
  • Work withLossPreventiontosharepossibletheft / shrinkissueswiththestoresviaintranet.
  • Other duties as required :
  • Specialprojects
  • Departmentresponsibility
  • Stretchassignments

    • Skills, Education & Competencies

  • Minimumofcollegeoruniversitydegreeorequivalentwork experience;
  • 5-7yearsofmanagementexperience withstrongemphasisonbigboxretailmanagement;
  • Knowledgeofandexperienceinacomputerizedenvironment,includingtheoperationandadministrationof a Point of Sale(POS)andinventorymanagementcomputersystems;
  • Strongfinancialmanagementskillsincludingtheabilitytoreviewandanalyzefinancialstatements;
  • Excellentleadershipandmanagementskillsincludingtheabilitytorecruit,hire,train,motivate,evaluate, discipline,anddevelopstaff;
  • Excellentverbalandwrittencommunicationskills;
  • Proven abilitytomotivate others;
  • Proficiencyinbase computeruse,includinge-mail, MSWordorotherwordprocessingprogramand Excelorotherspreadsheetprogram.

    • WorkHours :

  • Workvariedshifts,includingweekendsandholidays.

    • Preference will be given to candidates who know the easiest way to fix a slice is to call it a fade.

    GT123