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Functional Specialist / Advisor Customer Data Management

Functional Specialist / Advisor Customer Data Management

Laurentian BankMontreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our c ustomers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

We are seeking an experienced Functional Specialist to join our IT team. This individual will play a critical role in supporting and enhancing our Mainframe and Customer Data Management systems, particularly those using COBOL applications and Custom Developed Customer Information File (CIF). The ideal candidate will have a strong background in mainframe technology, COBOL, and customer data management solutions, with a focus on maintaining data integrity, security, and accessibility.

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R esponsibilities

  • Stakeholder Collaboration : Work closely with business stakeholders to understand requirements, provide functional insights, and suggest solutions that align with business goals.
  • Functional Expertise : Act as the functional specialist for mainframe applications related to customer data management. Develop a deep understanding of existing COBOL applications and support enhancements, migrations, and optimizations.
  • System Analysis and Support : Analyze, design, and maintain mainframe applications, particularly COBOL-based systems. Ensure consistent, reliable system performance and troubleshoot complex technical issues to support business operations.
  • Customer Data Management (CDM) : Work with CIF and other Customer Data Management systems to manage and support customer data. Ensure accuracy, compliance, and security of customer information.
  • Project Support : Collaborate with cross-functional teams, including developers, business analysts, and project managers, to support the development and implementation of projects related to customer data management.
  • Documentation : Create and maintain comprehensive documentation for system configurations, workflows, and processes to support knowledge sharing and training across teams.
  • Compliance and Security : Ensure compliance with internal and external regulations related to customer data management. Implement best practices in data security, privacy, and access management.

Qualifications

Education

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.

  • Experience

    • 6+ years of experience in a functional or technical role with mainframe systems, particularly in a financial services or customer data management environment.

  • 3+ years of experience with COBOL programming and applications on mainframe systems.
  • Familiarity with Customer Information File (CIF) or equivalent Customer Data Management (CDM) systems.
  • Technical Skills

    • Strong understanding of mainframe architecture, particularly COBOL applications.

  • Hands-on experience with CIF and / or customer data management best practices.
  • Knowledge of database management on mainframes, including data structures, security, and optimization.
  • Soft Skills

    • Excellent analytical and problem-solving abilities.

  • Strong communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
  • Ability to work independently and as part of a collaborative team.
  • Preferred Qualifications

    • Knowledge of industry regulations and best practices related to customer data management and data security.

  • Familiarity with Agile and Waterfall methodologies.
  • Experience in the financial services industry.
  • Bilingual
  • English and French)
  • Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

    • What Laurentian Bank has to offer you

    The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

    Here are some of the key points of our offering :

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation : Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model : We prioritize a hybrid work model based on business needs.
  • Stock purchase plan : Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off : In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
  • Health and wellness : Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension : We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits : As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

    • We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

    Inclusion and Accessibility

    At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

    We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

    PIPEDA

    We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.