Senior Manager, Clinical Services

Who we are YouthLink believes in the potential of every youth, and we are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. Guided by our mission and inspired by the potential to make a profound impact, Youthlink works closely with youth, families and partners in our community. We come together to highlight and develop strengths, aspirations and positive actions that improve the health and well-being of all who live, work, study and play in our community. As a service delivery organization, we leverage data-driven decision-making and grassroots engagement with youth advisory councils to create an inclusive, innovative, and responsive agency that provides the best fit and most needed services for our communities. If you are seeking a meaningful opportunity and want to play a key role in bringing our vision for a stronger Scarborough where all youth and families thrive, join us. (Permanent Full-time 35 hours per week) (Non-Bargaining Unit Position) The Senior Manager of Clinical Services, in collaboration with the leadership table, is responsible for setting the direction and service delivery for YouthLink’s core clinical services; Individual, Family and Group Therapy. Reporting to the Director of Clinical Services and Live-In Treatment, and as part of the leadership team, this role provides leadership to YouthLink in service of the mission. The position manages and supervises all clinical outpatient core services at YouthLink, including What’s Up Walk In, Brief Therapy, Short Term Treatment for families, Ongoing Therapy, Family Therapy and Group Therapy. This position coordinates, participates and leads in the decision making of Measurement Based Care, working in collaboration with the Senior Manager of Clinical Operations and the Data & Research Analyst to evolve and streamline all Core Services within the changing landscape of Children’s Mental Health Services. This position also provides leadership and delivery of Internal and Community Critical Incident Stress Debriefing. The role actively sets the tone for the culture of the organization, centering YouthLink values and approach in all decision making while managing and supervising a multidisciplinary clinical team to ensure quality, best practice treatment for all youth and families who become clients. Based in Scarborough, this position must be deeply competent in, and committed to, promoting equity and Black excellence in everything YouthLink does. As a leader at YouthLink, this position requires strong leader character and judgement, and deep commitment to driving the mission in service of the community. Programs and Services reporting up to this role : What’s Up Walk-In (WUWI) Counselling Brief Therapy Short Term Treatment for families Ongoing Individual Psychotherapy Family Therapy Group Therapy Internal and Community Critical Incident Stress Debriefing Highlights of Your Role Programs and Services : Leads the delivery of outpatient children’s mental health core services to youth from 0-24 and their families through individual, family and group therapy. Develops, fosters and evolves the Clinical Teams vision, philosophy and objectives. Provides leadership of clinical team meetings, clinical rounds and group supervision. Establishes and maintains a coherent multidisciplinary team of clinicians whose individual and collective efforts work for the benefit of the clients of the agency. Provides best practice Clinical and Administrative Supervision to direct reports for individual / family and group psychotherapy. Records accurate clinical and administrative supervision notes contemporaneously. Establishes and maintains accountability mechanisms, such as observation of therapy sessions, review and approval of therapeutic reports, establishes and evolves criteria for required multidisciplinary consultation and caseload review. Manages and reviews the bi-annual file audit process for the clinical team, providing feedback for improvement on best practice documentation for all clinicians. Develops and implements self assignment mechanisms for therapists to assign cases to themselves. Provides case consultation and formulation for other YouthLink programs and teams as requested. Provides performance evaluations of direct reports, completing ongoing assessment of staff development needs for continued growth. Develops and disseminates the clinical team schedule with assignment of programming duties. Manages disciplinary procedures and handling of grievances at stage one for direct reports, in consultation with the Senior Director of HR. Confirms, approves and debriefs serious occurrences and critical incidents occurring within the clinical team; approving reports to the Ministry. Ensures the collection of statistical, research and program evaluation information regarding the Clinical Team. Responds to client and staff complaints promptly and appropriately in accordance with agency policies. Ensures the purchase of all resources, testing equipment, library and audiovisual materials as needed for the clinical activities of the clinical team. Provides and oversees the delivery of Critical Incident Stress Debriefing internally within YouthLink programs and externally in the Community. Works closely with the Senior Manager of Clinical Operations to streamline processes within the clinical portfolio. Takes all necessary precautions to ensure client confidentiality and privacy. Participates in the agency on-call rotation for 24 / 7 facilities. Any other duties that fulfill the mission of the organization. Program Development and Project Management : Thought Leadership and Strategic Planning : Equity, Diversity, Belonging and Organizational Culture : Finance & Resource Development : Risk Assessment and Regulatory Compliance : Policy and System Development : Key Performance Indicators and Outcome Reporting Management : Organizational Culture and Leadership Development : Advocating for Systemic and Policy Change : Highlights of What You Bring Required Qualifications : Education and Qualifications : Master’s degree in a psychotherapy related field. Licensure / registration in a regulated health college which permits the delivery of the controlled Act of Psychotherapy. Clinical Supervisory Designation specific to providing the controlled act of psychotherapy for individual and family therapy supervision. Coursework that demonstrates continual learning in Equity, Diversity and Belonging practices. Dialectical Behavior Therapy (DBT) Certification, Level 1 & 2 an asset. Critical Incident Stress Debriefing Certification is an asset. Canadian Association for Marriage & Family Therapy (CAMFT) Clinical Supervisor Certification an asset. Experience : Three or more years providing Individual Psychotherapy and Family Therapy. Three or more years providing Clinical Supervision to Psychotherapists and Family Therapists. Four or more years of relevant management experience in youth services, mental health or a related field. Demonstrated experience in two or more of : human resource management (union experience a strong asset), financial management, program management, evaluation design, or systems design. Demonstrated experience in implementing equity strategies in programs and services. Demonstrated experience in providing evidenced based DBT an asset. Knowledge : In-depth understanding of best practices and current literature in psychotherapy, group therapy, family therapy, trauma assessments, and evidence-based treatment methods. Comprehensive knowledge of youth developmental stages, social ecology, and family systems. Advanced understanding of concepts related to power and privilege, social location, equity, and intersectionality. Awareness of the impact of childhood, racial, and intergenerational trauma on youth development. Strong knowledge of the Scarborough community is highly desirable. Understanding of best practices in Critical Incident Stress Debriefing is an asset. Key Competencies : Displays clinical leadership skills gained through many years of progressive, responsible, clinical practice. Effectively provides the Act of Psychotherapy, Family Therapy and Clinical Supervision. Ability to articulate one’s philosophy of Clinical Supervision Makes sound decisions in a timely manner based on relevant information and critical analysis of facts. Strives for excellence, has a strong desire to succeed, tackles problems with a sense of urgency, approaches challenges with energy and passion. Holds oneself to a high moral standard and behaves consistently with ethical standards, even in difficult situations. Mobilizes staff and drives change. Collaborates with Partners and Stakeholders and builds consensus. Reflective in practice, fosters learning, promotes innovation and effectively guides change. Accepts responsibility for decisions and actions and achieves results utilizing accountability strategies with staff. Champions Equity, Inclusion and Belonging with a specific focus on Anti-Black Racism. Demonstrates strong character and judgement. https : / / www.ivey.uwo.ca / leadership / research-resources / leader-character-framework Other Requirements : Vulnerable Sector Check required. Work hours : 35 hours per week. Counselling, Therapy and Group Sessions occurring 2 evenings per week. Participation in the Agency’s on-call rotation for 24 / 7 facilities is required. Occasional travelling required. Work Location : 636 Kennedy Road, Scarborough ON. Join us. YouthLink's core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways. We value leadership , acting in ways that exemplify what we expect of each other and our clients. We work together, bringing out the best in each other and creating strong working relationships. Our professional ethics are evident in all the work we do and the decisions we make. We value humanity and show consideration for people, their abilities, skills, diversity and perspectives. We create an inclusive workplace that celebrates individual differences and, through our actions, demonstrates empathy, goodwill and honesty. We value innovation , demonstrating flexibility and changeability in adapting to our work and community dynamics. We show courage in developing service initiatives that will improve the well-being of our clients and their families. We value respect for people for who they are and for their knowledge, skills and experience as individuals and team members. We treat clients with respect and fairness and encourage the same in return. We value excellence , demonstrating competence and accountability in delivering client services. We display clear judgment and exhibit clear thinking and reasoning in all situations. We continually strive to accomplish all tasks and provide an outstanding service for our clients. Benefits At YouthLink, we understand the nature of our work and the deep commitment every team member offers. We strive to provide a rewarding compensation and benefits package to support our people. This includes : Comprehensive health and dental coverage for you and your family, with 100% of the premiums fully covered. Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year. 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work. 3 paid agency days every calendar year after 3 calendar months service. Maternity / parental / adoption leave top-up payments (to top-up Canadian government unemployment benefit payments). 100% premium cost for long-term disability coverage paid by employee. Eligibility to participate in the pension plan after 2 years of continuous service with a generous matching employer contribution. Apply now. We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.  We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and embrace working outside of Euro-centric practices.   If you meet 70% of the qualifications we are looking for and share 100% of our passion and commitment to supporting youth and their families, please submit your application. We can’t promise to hire you; we can promise to review your lived and learned experiences fully. We are committed to providing equitable employment opportunities and a workplace free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at [email protected] . Powered by JazzHR