Assistant Store Manager, Proper Supply Co.

POSITION: Assistant Store Manager

LOCATION: Fort Worth, Texas

About Proper Supply Company:

Proper Supply Co. is an elevated western retail experience. Located in the historic Mule Barns in the Fort Worth Stockyards, Proper Supply Co. celebrates the history and legacy that the Stockyards are so well known for. Featuring an array of American heritage brands and small craft artisans, we aim to give a meaningful experience and story with every product in the store. We pride ourselves on all American made goods with a focus on limited edition goods only found in our store. Proper Supply Co. is a place where you can expect to experience a custom hat shaping, historic silver buckles and accessories, and soft goods that are heirloom quality. We partnered with brands like Stetson, Bohlin, and Dickies to create products that celebrate history with a contemporary spin only found at Proper Supply Co. We look forward to giving the best customer experience in our store creating meaningful purchases through cultivating long lasting relationships. Proper Supply Co. will be a store that truly features master craftsmen who build our products. Our store will be a voice to the past with a mindful eye to the future and how crafting many of our products hasn't changed much over the years but the form and function is continually evolving.

WHO WE’RE SEEKING:

We are seeking an Assistant Store Manager who has a passion for elevated western apparel and accessories and embodies the culture and values of the Fort Worth Stockyards. The new Assistant Store Manager will oversee store operations, interact with customers, work with supervisor(s) on re-ordering as needed, and maintain the store’s beautiful ambiance to ensure that it continues to look inviting and aesthetically appealing at all times. The Assistant Store Manager will have the opportunity to help with the receiving and pricing of new inventory, participate in the hiring and training of a small team of 2-3 part-time sales associates, and assist the Store Manager in physically setting-up and bringing Proper Supply to life. Strong interpersonal communication and people skills, an engaging personality, a focus on legendary service, and specialty store experience will all be valuable assets as we identify an ideal candidate for Assistant Store Manager of Proper Supply Company.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Assistant Store Manager for Proper Supply Company will be as inspired and passionate about this dynamic vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

• Support in overseeing of all aspects of the store’s daily operations including stock replenishment, visual-merchandising, one-to-one customer interaction and service, and seamless integration with Proper Supply Company’s Store Manager and staff to ensure that the totality of the customer experience is reflected in the service standards and in-store experience.
• Responsibility for POS system operation and monitoring of incoming merchandise, sales reporting to the company’s operating/finance unit, highly organized record keeping and adherence to procedures, and interaction and reporting to Stockyard’s Heritage Director of Retail Operations is required. Proper Supply Company is part of a collection of stores owned and operated by Stockyards Heritage Development Company, owners and managers of key elements of the Fort Worth Stockyards, with holdings including Mule Alley, MB Mercantile & Supply, the Cowtown Coliseum, Hotel Drover, Stockyards Station collection of stores and restaurants, and several other operations within the Fort Worth Stockyards. This assistant manager will become a vital part of the overall retail team, and interact regularly to cross-promote the stores and keep the “bigger picture” in mind as a contributing member of the retail teams.
• Team member training in all areas including sales and customer service, policies and daily procedures, use of POS, merchandising and maintenance, opening and closing procedures, and other operational details and processes.
• Ensure that deliveries are handled in a timely manner. Responsible for overseeing receiving, pricing, and reporting of shipment damage or errors. Passing information to Shared Services, our financial operating unit which handles billing, vendor coordination activity as it relates to invoices, billing, and payments, etc. Interaction with this unit is vital to the running of the store on a daily basis.
• Naturally possess a fluid, warm, and friendly communications style with hotel guests and customers. In a small environment such as this, a conversational rather than “hard sell” approach is vital. The proper candidate will enjoy people, be fluidly spontaneous, and have an ease of communication that will invite guests and make them feel positive and comfortable while browsing and buying.

MUST HAVES:

• Boutique or specialty retail experience necessary, either as a manager, assistant manager, or owner.
• Full-time hours, including at least one weekend day in-store. Flexibility in schedule a prerequisite, especially as we open the store and the hotel and stabilize the store and gain insights into traffic patterns, peak selling days and times, and patterns of merchandise sales, replenishment needs, etc.
• An understanding of vintage, handcrafted, and one-of-a-kind merchandise as well as other specialty categories a plus.
• Strong communication and interpersonal customer service skills required.
• A deep love for the western lifestyle with a modern twist in the most beloved area of Fort Worth

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