Contact Center Representative I (Entry-Level)

Position Overview

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO) and cloud technology solutions to a wide range of industries. MCI operates on‑site and remote call centers and is committed to building meaningful careers and continuous learning opportunities.

Call Center Representative – Sydney, NSW

Job Type : Full‑time

Pay : Hourly + Bonus

Key Responsibilities

• Handle inbound and outbound calls in a friendly, timely, and professional manner
• Resolve customer issues effectively, aiming for first‑call resolution
• Research internal systems to locate missing information and collaborate with other departments
• Accurately document customer interactions and process claims
• Engage in solution‑focused conversations to identify the best options for customers
• Follow scripts, policies, and procedures while using training resources to provide accurate information
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or specialized teams when necessary
• Attend training sessions and team meetings to stay up to date on systems and procedures
• Adhere to assigned schedules and attendance expectations

Candidate Qualifications

Benefits & Perks

EEO Statement

MCI is an equal‑opportunity employer. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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