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Night Manager

Night Manager

AccorHotelVancouver, British Columbia, Canada
30+ days ago
Salary
CA$60,000.00 yearly
Job description

Night Manager

Reliable and welcoming. As Night Manager you will show your leadership and interpersonal strengths to maximize the overnight Front Office Operations and ensure a safe sound and exceptional guest journey from night until morning.

What is in it for you :

  • An inclusive empowering and positive company culture where we place people at the heart of everything we do
  • The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
  • A competitive salary starting at $60000 with annual performance evaluations and compensation reviews
  • Career development opportunities with national and international promotion opportunities
  • A complimentary meal during your shift through our Colleague Dining Program
  • A travel reimbursement program for a TransLink monthly pass
  • An extensive benefits package including medical dental vision life and disability insurance
  • A companymatched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
  • Starting 10 days of paid vacation each calendar year and increasing with length of service
  • One complimentary hotel stay with breakfast for two through our BE OUR GUEST program including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
  • Free learning programs through our Academies and discounted programs and courses through eCornell
  • Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing :

Reporting to the Director of Front Office you will lead the overnight team to maximize the guest journey and proactively ensure Front Office operations are set up for success. You will also :

  • Consistently offer friendly engaging & proactive guest service
  • Lead and support the overnight operations including Front Desk Royal Service Guest Services and Engineering to ensure seamless service according to our standards
  • Supervise and perform night audit functions ensuring proper balancing of hotel revenues in rooms and food & beverage
  • Maximize rooms revenue through balancing inventory participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
  • Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
  • Communicate operational needs and pertinent information to necessary teams through daily preshift briefings emails monthly meetings etc.
  • Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
  • Coach mentor develop and train the overnight team in personal and professional development
  • Engage colleagues through active leadership timely action planning consistent communication and meaningful recognition
  • Act as a role model for our brands mission service culture and values
  • Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
  • Active member of the Emergency Response Team including crisis management emergency and evacuation procedures fire panel management etc.
  • Promote a safe working environment by following implementing and maintaining Health & Safety standards
  • Assist with all other special projects duties and tasks as assigned by hotel leadership team

    • Qualifications :

    Your experience and skills include :

  • Service focused personality is essential and previous leadership experience required
  • Extensive knowledge of Front Office operations
  • Prior experience working with Opera or a related system
  • University degree or hotel management diploma an asset
  • Ability to work flexible schedule including rotating overnight shifts weekends holidays and extended hours when needed
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts actions and opportunities clearly with strong networking skills
  • Multitasker that is highly organized detailoriented and able to manage conflicting priorities
  • Ability to lead by example believe in a strong team culture and set the scene for high performance

    • The physical job requirements include :

  • Split time between walking / standing / being on floor and being at desk
  • Occasional lifting and carrying up to 50lbs
  • Occasional kneeling pushing pulling bending
  • Occasional ascending or descending ladders stairs and ramps

    • Your team and working environment :

    We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver known as the Castle in the City with its chateaustyle greenclad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939 the hotel symbolizes grandeur and timeless elegance.  In spring 2019 Fairmont Hotel Vancouver completed a $75M fiveyear multiphase revitalization project. With its prestigious address on Georgia Street this castle is surrounded by a diverse arts community of galleries and theatres a thriving shopping district exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home

    Remote Work : Employment Type :

    Fulltime