Customer Service Representative

We, at Northfield Metal Products, a Division of Leggett & Platt, are searching for a Customer Service Representative to join our team to support our Work Furniture Components business. Our business designs, manufactures, and distributes a wide range of components and finished products that enhance comfort, motion, and style. If you join our team, your work ensures people around the world enjoy greater comfort in their everyday lives.

As a Customer Service Representative, you will have the opportunity to support customers across the globe, coordinate order activity, and act as a key communicator between our internal teams and valued customers. Your contributions will have a direct impact on customer satisfaction and operational efficiency. You’ll be part of a collaborative, customer focused team that values clear communication, and strong relationships.

So, what will you be doing as a Customer Service Representative?

• Receive and process customer orders accurately through phone, email, and online portals
• Respond to customer inquiries via phone and email in a professional, timely manner
• Verify order details, pricing, availability, and lead times, ensuring accuracy within the order entry system.
• Collaborate with Production and Shipping teams to support timely delivery and customer satisfaction.
• Monitor orders and shipments, proactively communicating updates or delays to customers.
• Support the RMA process, including information gathering, collaborating with Quality and final customer communication.
• Request engineering sample orders and provide customer updates.
• Maintain organized customer records, documentation, and communication logs (electronic and physical paperwork.
• Work with finance team for customer credit requests according to company policies.
• Support continuous improvement initiatives related to customer service processes

To be successful in this role, you’ll need :

Things we consider a plus :

Work Schedule & Location