Service Delivery Manager (Permanent) Vancouver Head Office 2026.015

We are honoured to again be selected as one of B.C.s Top Employers.

If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!

Term/Status: Permanent/Full time
Classification/Salary: Management Band 4 - position starts at $100231 to $125289 annually
Location: Vancouver (hybrid - 3 days a week in office and 2 days work from home after passing a 6-month probationary period)
Team: Richmond & The Coast

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connections.

At CLBC we are committed to fostering a diverse equitable inclusive and accessible workplace. We encourage applications from all people with relevant skills including women Indigenous peoples persons with disabilities racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC what we offer and tips for the interview process.

About the opportunity:

As a Service Delivery Manager (SDM) you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support that services are delivered per CLBC policy and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible consistent and portable to support the safety security and well-being of individuals.

Key responsibilities:

• Supporting Facilitators and Analysts to plan for and implement support to families
• Ensuring that contracting of services to agencies is completed
• Overseeing the contract management cycle including contract review development of work plans and workflow processes and assessment of effectiveness and contractual consistency
• Promoting CLBCs work towards reconciliation and partnership with Indigenous organizations
• Supporting Facilitators Analysts and regional managers in managing emerging issues between CLBC service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
• Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
• Supporting Facilitators and Analysts in building relationships with families individuals and service providers and coaching to enhance individual capability and depth of practice

While leading and guiding a dynamic team youll recruit train performance manage approve leaves and expenses and handle labour relations matters like discipline and resolving staff grievances.

What you will bring:

• Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
• Minimum of 5 years of demonstrated successful experience in a leadership position preferably within social services resource development and contract management within the community living sector
• An equivalent amount of combined education and related experience may be considered

We are also looking for:

• Excellent leadership skills and the ability to provide staff with solid direction guidance coaching mentoring and development
• Proven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key internal and external stakeholders to CLBC
• Advanced written and oral communication skills including giving presentations
• Demonstrated ability to facilitate issue resolution on a variety of matters

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance paid sick days and if needed long-term disability
• Wellness supports including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts for travel cell phones and more!

Additional Info:

• Occasional travel to communities within the catchment area and to Head Office in Vancouver as needed
• Possession of a valid class 5 drivers license and a clean Drivers Abstract is required
• Successful applicants are subject to a Criminal Record Check
• At CLBC we are committed to providing equitable compensation recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: January 30 2026

Required Experience:

Manager

Key Skills
IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 100231 - 125289