CUSTOMER SERVICE REPRESENTATIVE

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 4,600 employees and more than 287 stores across Canada and in 19 countries around the globe (100 stores).

Exclusive job perks

• 50% discount on all products;
• Flexible hours;
• Hybrid work from home schedule (head office);
• Opportunities for advancement within the company;
• Being part of a family-owned business committed to the community;
• Performance bonuses (in-store sales or management position);
• Recognition program for years of service;
• Innovation program to encourage idea sharing;
• Referral bonus ;
• Dayforce Wallet (pay on demand : you’ll be able to access a portion of your pay as soon as your shift ends).

For full-time employees :

• Group insurance plan;
• Three (3) to five (5) paid personal days (depending on the position);
• Minimum of 2% employer contribution to your RRSP.

JOB PURPOSE

The incumbent must coordinate various activities such as correspondence, calls and complaints related to e-commerce and stores.

Work schedule

The incumbent must be available to work a full-time schedule (37.5 hours per week) evenings from noon to 8 : 30 p.m., Monday to Friday, and must also be available on weekends during the day from 8 : 30 a.

m. to 5 : 00 p.m. or evenings from noon to 8 : 30 p.m., depending on needs.

JOB DESCRIPTION

• Our Customer Service Representatives must be passionate about selling and delivering an exceptional customer experience;
• Respond to emails, chat and phone calls regarding websites, online orders, billing issues, in-store experience and general customer concerns;
• Redistribute other emails or calls to the appropriate people;
• Assist customers with online orders;
• Provide information on products and services;
• Handle customer complaints, questions and concerns regarding their shopping experience;
• Increase website conversion by assisting customers via online chat;
• Follow-up on online orders;
• Open investigations with our shipping partner for lost packages;
• Complete exchanges and returns online;
• Ensure validity of payments for promotional offers;
• Control the quality of site data, promotions and promotional offers;
• Maintain good communication between store operations, distribution center and customer service department;
• Perform merchandise transfers to complete orders.
• Perform any other duties as requested.

REQUIREMENTS

• 1 to 3 years experience in customer service;
• Fluently bilingual in English and French, spoken and written (Customer support for the Canadian market);
• Retail experience;
• Good understanding of e-commerce operations;
• Excellent knowledge of Microsoft suite;
• Ability to work under minimal supervision;
• Available to work evenings and weekends.

The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity.

La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.

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