Job Description
Job Description
Rebel Creek Golf Club requires an energetic, mature, motivated and career-minded new Golf Shop Attendant to provide our customers with a high level of customer service. Responsibilities will include the processing of cash, credit or debit card transactions. Other responsibilities will include minor clerical work, housekeeping and other duties as assigned.
Rebel Creek Golf Club is part of the GolfNorth Properties family of courses offering competitive wage packages, an incredible work environment, and career advancement opportunities.
Summary :
Golf Shop Attendant will provide our customers with a high level of customer service, and will be responsible for processing credit card, debit card and cash transactions using a custom Point of Sale system. Other responsibilities will include cleaning and stocking the pro shop area and may include moving and cleaning golf carts.
Responsibilities :
- Answer customers' questions
- Compute and record totals of transactions.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods and services, and tabulate bills using calculators or POS systems.
- Greet customers entering the establishment.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain a clean and orderly golf shop area inside and outside.
- Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
- Resolve customer complaints.
- Compile and maintain non-monetary reports and records.
- Stock shelves, and mark prices on shelves and items.
- Perform minor maintenance work, and clean-up duties.
Qualifications :
High school diploma or GED requiredStrong customer service and troubleshooting skillsExceptional conflict resolution, negotiation, and objection handling skillsHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentAble to work with minimal supervisionEffective work habitsExcellent organizational skillsAble to effectively communicate both verbally and in writingAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesComputer literate, including effective working skills of MS Word, Excel and emailProven data entry and typing skillsProfessional appearance and mannersStrong work ethic and positive team attitudeValid SmartServeCore Competencies :
Customer FocusCommunicationEnergy & StressTeam WorkQuality OrientationProblem SolvingAccountability and DependabilityOperating EquipmentEthics and IntegrityWorking Conditions :
Manual dexterity requiredOvertime as requiredLifting or moving up to 30lbs may be requiredTo Apply : Please submit your resume and cover letter to Frankie Horvath and be sure to write Rebel Creek Golf Club - Golf Shop Attendant in the subject line.