Sr Customer Service Representative

SUMMARY :

Under limited supervision the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the companys products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

Responds to complex customer inquires regarding products provides quotes and handles order entry.

Places customer orders via telephone fax email electronic methods or walk in (counter sales).

Influences Motion Industries gross profit through negotiating the sale price and purchase price within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5000 per line and $10000 per purchase order.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

Responsible for sourcing products in branch inventory distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

May handle customer returns.

May be assigned to one customer.

Provides coaching guidance and direction to less experienced Customer Service Representatives.

Assists less experienced Customer Service Representatives with addressing customer needs including locating items and resolving problems.

May be responsible for quality and / or safety in the branch.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES

Reliability organization and attention to detail required.

Excellent communication skills including written verbal and listening.

Ability to multi-task and time management skills required.

Excellent computer skills.

Excellent negotiation skills.

Strong product knowledge.

Inside counter sales

Hose fabrication

Hydraulic experience an asset

Industrial parts experience an asset

LICENSES & CERTIFICATIONS :

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1