Remote Call Center Customer Service Representative

Overview

Remote Call Center Customer Service Representative – Remote Work-at-Home | Canada. Full-Time & Part-Time. Join our team at MCI to deliver outstanding support to clients from home. This role is suited for empathetic, detail-oriented problem solvers who enjoy creating positive customer experiences.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer issues and complaints
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Follow all company policies, procedures, and compliance standards

Qualifications

Employment & Location Details

Benefits & Compensation

EEO statement : MCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is intended to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, or qualifications. MCI reserves the right to revise the job description at any time.

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