Guest Services Agent

What can I do for you is your mantra

Were looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs greets and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOULL DO

• Check-in and check-out verify and detail arrivals and departures and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests using your individuality and creativity to constantly improve their experience.
• Respond to guests requests courteously and efficiently whether in person by telephone or by email.
• Resolve guest issues and concerns in a proactive satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOULL BRING

• Diploma in Hospitality an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS an asset

WHAT WE OFFER

• Passionate about travel Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax Get access to a state-of-the-art gym right in your workplace.

Hiring hourly rate: $21.93

This position is unionized and compensation is set as per the current collective agreement.

Existing vacancy: Backfill for an existing position.

Apply - we look forward to hearing from you!

Required Experience:

Unclear Seniority

Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Employment Type : Full-Time
Experience: years
Vacancy: 1