Receptionist

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Have the ability to use own initiative when dealing with patient queries and reporting to line manager where necessary.

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

To provide holiday cover throughout the year for Reception where necessary.

Job Responsibilities

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Fax and photocopy as requested.
• To recall patients for clinics.
• Providing clerical assistance to practice as required from time to time, including word / data processing, filing, photocopying and scanning.
• Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures.
• Any other administrative tasks as requested by the Practice Manager.

Reception

Appointments

Computer

Telephone

Other Tasks

Stock Control

About us

We aim to provide the highest standard of healthcare at Esk Valley Medical Practice. The surgery has been looking after families on the North Yorkshire Moors for many years and our emphasis is on family care and continuity. We believe in using the latest available technology and services to provide traditional general practice. There are four doctors over our 2 practice sites and we work as a team with our nursing staff and receptionists.

We use Whitby Hospital to admit patients when appropriate and make full use of the support services located there. Being equidistant between Scarborough and Middlesbrough, we refer patients in either direction at their request.

We like to think of ourselves as approachable so if you wish to discuss any aspect of your healthcare please don't hesitate to speak to either of the doctors, nurses or administrative staff who will all be pleased to help.

We have 1st, 2nd, 3rd, 4th and 5th year medical students attached to the practice. They are here to learn by sitting in on consultations and observing the doctors and nurses. If you do not want medical students present during your consultation, please let the receptionist know.

We also train doctors who are entering general practice as a speciality. They will be attached to the surgery for six months or a year at a time. You may be asked for your permission to have your consultation videoed for teaching purposes. As before, if you do not want this to be done, please feel free to say so.

Experience

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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