Full Time Key Holder - Markville Shopping Centre

Key Holder
Job Description

Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates

Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities

1. Store Opening & Closing

• Open and close the store according to company procedures.
• Ensure all security systems are activated and operational.

1. Team Development & Supervision

• On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
• Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
• Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
• Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.

1. Customer Service Leadership

• Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
• Resolve Issues: Handle complex customer service situations efficiently and escalate issues when
• Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.

1. Sales & Store Operations

• Assist in achieving sales targets by actively promoting products and up-selling.
• Ensure merchandise is well-stocked, organized, and displayed according to company standards.
• Assist with inventory counts and restocking shelves.
• Ensure accurate record-keeping of inventory movements.
• Maintain store cleanliness and organization.
• Report any maintenance or security issues to higher management.
• Handle cash register operations, including processing transactions, returns, and exchanges.
• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
• Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational

1. Communication:

• Read current and relevant information on staff communication boards
• Effective email management to share relevant corporate and store information with the store team
• Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTSEducation:High School or College Degree or commensurate retail experience Previous ExperienceMinimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)Required Skills & AttributesCommunication skills – Clear and effective communication skills with team members and customers.
Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
Customer Focus – Strong commitment to providing excellent customer service.
Strong computer and system skills – Proficiency in Microsoft Excel and POS system
Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.
KEY COMPETENCIES

PHYSICAL WORKING CONDITIONS
PassionCustomer Service FocusAccountabilityLeadershipTeamworkAdaptabilityCommunicationContinuous Learning

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Climb ladders in order to retrieve products on top shelves
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.

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