Customer Service Representative

The Opportunity

Are you a passionate and personable professional with a natural ability to communicate, connect and help others? This is your opportunity to join a dynamic and collaborative team where your work directly impacts customer experience, operational efficiency, and bottom-line success.

Position Description

Our client is seeking a Customer Service Representative – a pivotal role that blends both in-person and virtual client communications. You’ll play a key part in managing the customer experience, order taking and assisting customers at the facility.

• Proven ability to answer telephones, reply to emails and manage Teams calls, all within a call center environment
• A willingness to be in-office, Monday to Friday
• Manage customer inquiries, providing research and resolution in a prompt manner
• Take orders and ensure accuracy in the data presented
• A social professional who is outgoing and is looking to join a great team environment

Qualifications

• Minimum 1 year+ experience in a customer service setting, ideally in flooring distribution
• A passion for detail, structure, and getting things right the first time
• Bilingual (English required; French a plus)
• Confident communication skills—both written and verbal
• Highly organized with a knack for managing competing priorities
• Proficient in Microsoft Office, AS400 experience a plus
• Bonus – Training in Customer Service or Administrative Services

Education

Training in Customer Service