Systems Analyst 1 (Telephony)

Position Overview

Surrey Police Service has an exciting opportunity for a Systems Analyst 1 (Telephony) to join our Corporate Services Bureau to provide systems analysis with a focus on supporting SPS’s communication and telephony systems. Reporting to our IT Infrastructure and Operations Manager, our incumbent will be responsible for supporting a variety of communication systems, both wired and wireless technology and cloud-based VoIP, with responsibilities including: performing workstation and server administration set up; performing basic programming activities; performing data back-ups and recoveries and maintaining technical documentation.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is 35 hrs/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

Responsibilities

• Documents the enterprise systems designed in accordance with established standards.
• Places orders for materials from pre-approved vendors to complete projects.
• Liaises with user departments, other information technology (IT) staff, and vendors during the implementation of a new system.
• Performs software installations and upgrades to operating systems and layered software packages.
• Assesses that work is completed accurately and systems are functioning properly.
• Assists in the analysis of systems and the preparation of recommended solutions for meeting users\' requirements.
• Maintains systems, responds to incident tickets, and troubleshoots systems issues.
• Assists other staff in performing their duties.
• Performs other related duties as required.

Knowledge, Skills and Abilities

• Knowledge of specialized programming tools and languages, or technical procedures.
• Knowledge of several business applications from a business process perspective.
• Knowledge of infrastructure related to the work including but not limited to VoIP, telecom media gateways and trunks, cellular wireless, AV multiplexers and controllers.
• Knowledge of IT security issues.
• Ability to communicate effectively, both orally and in writing.
• Ability to build rapport with customers to understand their new and changing IT business needs.
• Ability to recommend when to apply a work around, improvise, or conduct a root cause analysis.
• Ability to work with a strong customer service orientation

Applicant Qualifications

• Degree in a related field from a recognized institution plus one-year related experience
• An acceptable equivalent combination of education and experience may be considered
• Candidates with experience with VoIP, standard PBX voice (example: Nortel, Avaya), SIP trunking will be given preference.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

Benefits & Compensation

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace.

• This is a unionized position, represented by CUPE 402.
• The salary range is $43.77/hour - $49.52/hour (pay grade 25) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on Feb 20th, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.