Senior Manager, Accounts Receivable Operations

About the role:

We are seeking a highly experienced and strategic Senior Manager Order to Cash to lead three critical functions within our OTC organization: Cash Application L2 Billing Support (Zendesk ticket intake and resolution) and Invoicing Operations. This leader will ensure accurate and timely billing exceptional customer support for billing inquiries and efficient compliant cash application processes.

This role is ideal for a people-focused detail-oriented operational leader who thrives in fast-paced cross-functional environments.

This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

• Lead and develop three teams: Cash Application Invoicing and L2 Billing Support.
• Establish a long-term vision for scalable Order-to-Cash operations ensuring accuracy timeliness and customer satisfaction.
• Drive process standardization automation and system improvements across all OTC workflows.
• Partner with Finance Sales Ops Deal Desk Support and Product teams to streamline customer billing experiences and internal processes.
• Own KPIs and SLAs for billing accuracy invoice timeliness cash application turnaround time and billing support ticket resolution.
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
• Hire develop and lead an inclusive engaged and high performing team.

Minimum requirements for the role:

• 710 years of experience in Order-to-Cash Revenue Operations Billing or Shared Services.
• 35 years managing multi-function operational teams.
• Deep understanding of cash application invoicing and billing support processes in a SaaS hardware or subscription business.
• Strong analytical mindset with experience owning operational KPIs and reporting.
• Proven ability to lead change streamline processes and implement scalable systems.
• Excellent communication skills and stakeholder management experience.
• Experience with NetSuite and ticketing systems (Zendesk Salesforce Service Cloud).

An ideal candidate also has:

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius Growfin Tesorio etc.
• Experience with SAP or Oracle.
• Understanding of SAT (Mexican tax authority) regulations.

Required Experience:

Senior Manager

Key Skills
Journal Entry,Customer Service,Collection effort,A/R Management,Past due Account,General Ledger Accounting,Accounting,Excel,Payroll,Financial statement,Collection procedures,Customer Account,Delinquents Account,Direct Reports,Timely collections
Employment Type : Full Time
Experience: years
Vacancy: 1