IT technical Advisor - Digital Workspace

IT Technical Advisor - Digital Workspace

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About The Role

The IT Technical Advisor Specialist plays a pivotal role in the evolution of the product. He is involved in the planning and implementation of new systems and technologies that can enhance the performance and scalability of the existing infrastructure. Coordination is a key responsibility requiring working closely with various stakeholders, including IT teams, management, and external vendors, to ensure smooth operations. Additionally, the Technical Advisor Specialist is often required to present the findings, plans, and recommendations to various audiences. Furthermore, it is crucial to be an ambassador of the company values, setting an example when it comes to respect, integrity, and honesty. By embodying these values, they foster a positive work environment and build trust within the team and with external partners.

What you'll do here

• Strategic Planning : Contributing, alongside the Product Owners and architects, to long‑term strategic planning
• Technology Assessment : Evaluating emerging technologies and determining their potential impact and benefits on the organization.
• System Integration : Overseeing the integration of new systems with existing ones to ensure seamless functionality.
• Performance Optimization : Identifying and implementing measures to improve system performance and reliability.
• Contribute to cost benefit analysis and TCO exercise.
• Team Leadership : Leading and coaching juniors and other IT staff.
• Product delivery : Managing the technical aspect of projects from inception to completion (including the intakes, estimates, deliverables and dependencies).
• Collaboration & Enablement : Collaborating, alongside the Product Owners, with Line of Business / End Users / IT to understand their IT needs and provide appropriate solutions, training and support.
• Vendor Management : Explore and challenge solutions, represent technical needs, explore, test new products and features, do technical market watch.
• Assist teams in complex technical problem solving / major incidents / root cause analysis
• Reporting : Making sure reporting / observability tools are in place, well used, have metrics attached, and that the other teams are well trained to meet metrics.
• Presentations : Delivering presentations to management and other stakeholders to explain technical concepts and updates. Contributing to technical updates on major initiatives and influence / facilitates decision‑making.
• Documentation : Creating initial documentation and updates when major changes to solutions or design.
• Training : Providing training sessions for team members, IT staff and end‑users on new systems and technologies.

What you bring to the table

What we offer

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry

Insurance

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