Entry Level Remote Customer Service Representative (New Brunswick)

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NEW BRUNSWICK)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is a wonderful opportunity to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers each week across the country to resolve issues, promote products and services, and ensure an excellent customer experience. Successful representatives are confident, engaged, team-oriented, and bring a positive attitude daily.

Our entry-level Contact Center Representatives are responsible for :

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology to manage accounts
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining products and processes to customers
• Escalating customer dissatisfaction appropriately
• Ensuring first call resolution through problem-solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide world-class training to all new employees. Positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

CONDITIONS OF EMPLOYMENT

COMPENSATION AND BENEFITS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Starting compensation is competitive and based on experience. Regular reviews and raises are awarded based on tenure and performance. Employees enjoy paid time off, holidays, training, and incentives, including prizes like electronics, trips, and cars. Full-time employees are eligible for benefits such as MEC medical plans after 30 days, with options varying by location.

BENEFITS

PHYSICAL REQUIREMENTS

This role is largely sedentary, involving sitting / standing for long periods, using computers and phones. Occasional movement and lifting up to 40 pounds may be required.

REASONABLE ACCOMMODATION

We comply with the ADA and provide reasonable accommodations upon request. Contact Kate Murph, Vice President of Human Resources, for assistance.

J-18808-Ljbffr