Treatment CoordinatorCanadian Orthodontic Partners • Squamish, Squamish-Lillooet Regional District, CA

Treatment Coordinator

Canadian Orthodontic Partners • Squamish, Squamish-Lillooet Regional District, CA

12 days ago

Job type

Full-time

Job description

Treatment Coordinator

Canadian Orthodontic Partners – Full‑time position in Squamish, BC.

Mountain Orthodontics, part of Canadian Orthodontic Partners, provides support services to a national network of community‑based clinics. We are looking for a talented Treatment Coordinator to join our Squamish, BC team, delivering personalized orthodontic treatment and exceptional patient care.

What We Offer

Competitive hourly wage + quarterly bonus
Comprehensive benefits package including medical, dental, vision, and orthodontic coverage for employees and their families
Educational reimbursement program
Guaranteed shift hours and statutory holiday eligibility
Real career growth opportunities

Key Responsibilities

Welcome new patients with a friendly and enthusiastic approach

Take / facilitate necessary radiographs and photos for consultations and observation patients

Review health history with patient and / or guardian

Record any history of trauma, pre‑medication requirements, and any other relevant information

Research any recorded medication, describe the purpose and note any orthodontic contraindication for the orthodontist

Determine patient and parents’ chief concerns and treatment goals

Summarize patient information for the doctor (e.g., age, reason for appointment, dental and health history, chief complaint, etc.) – see new patient process for full details

Introduce the orthodontist to the family

Assist with the orthodontist’s examination and data collection

Record data quickly, concisely, and accurately

Listen to the conversation between patient and doctor and take appropriate notes

Generate correspondence from initial consultation and recall examinations for the referring dentist

Review treatment plans with patient when the orthodontist leaves the room

Show the patient the appliance available for their treatment

Describe upcoming appointments to the patient and / or family

Use available tools to illustrate the treatment plan (videos, PowerPoint, pictures, etc.)

Review all financial information

Print financial contract and review investment with patient and / or family

Work with patient and / or responsible party to find a payment option that works for them

Complete contract and review informed consent (if applicable)

Schedule records / start appointment

Review insurance breakdown and provide insurance forms if applicable

Answer final questions and escort patient to the door

Communicate “Ask Fors” to inquire if any other family member or friend wishes a no‑charge consultation

Inform and advise patients and families of any office promotions or marketing objectives

In downtime, complete pending calls and confirmation calls

Monitor recall program

Act as liaison between the doctor and the patient

Act as liaison between the doctor and any other dental specialist or general practitioner

Complete monthly analytics

Maintain a positive attitude for service excellence while working cohesively with team members

Provide any other tasks delegated or assigned by the orthodontist or leadership team

Requirements

1 year of front office dental experience considered an asset

Experience as a treatment coordinator considered an asset

Computer proficiency and ability to learn new programs, including Microsoft Office Suite

Knowledge and experience with dental treatment plans and insurance requirements preferred

Certified Level 2 dental assistant an asset

Clinical background considered an asset

Knowledge and understanding of oral treatment plans and ability to educate patients

Excellent interpersonal and communication skills; written and verbal, ability to make patients feel comfortable and at ease

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider

Industries

Hospitals and Health Care

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Treatment Coordinator • Squamish, Squamish-Lillooet Regional District, CA

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