Customer Service Specialist (Fixed Term - 1 year contract)

Customer Service Specialist (Fixed Term - 1 year contract)

Location : Winnipeg CS1 (Locals 397+399) Pay Range - $24.36 - $32.42 / hour

About the Role

The Customer Service Specialist serves as the initial point of contact for Teranet Manitoba’s clients. This involves proficiently managing a range of crucial support duties, offering responses, guidance and directives, and to aid to our clients. You will ensure that client inquiries are promptly addressed and that services are delivered in a manner that enhances customer relationships by providing positive experiences.

What You’ll Be Doing

Client service

• Assist clients at the counter, by phone and by email. This includes but is not limited to

providing support regarding online services, purchase of land titles documents, Personal

Property registry, registration, and request processing.

changes.

Ensure Personal Property registration information is acceptable and complete and

advise the customer of additional requirements.

service.

necessary

continue. Communicate the reason for rejection to the client.

consistent basis. Maintain Client Service SLA standards.

Financial

but not limited to; PCI compliance standards, entering the client account payments for

deposit, daily reconciliation, and cash out.

Document Services

and records

Successfully back / front end scan registered documents, troubleshoot warnings daily

Other duties

and coordinating with service personnel (regional).

the daily notice and title mail (WLTO)

projects and / or for career development purposes.

About You

information.

providing superior customer service to the public. Treating others with respect always is

critical.

ticketing systems are an asset.

Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that!

Our Extraordinary People. Together, we are passionate, driven, resourceful, and authentic. We continue to thrive because of our people and their powerful ideas, strong team spirit, ‘can-do attitude, and unwavering dedication to our business and our clients.

Growth Opportunities. Our people are smart, ambitious, and have big career goals. We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.

Our Work Environment. Let’s face it. We spend a lot of our time working, so the atmosphere is everything! We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.

Company Culture & Core Values. Our company culture and core values are the core of our identity. They define who we are, how we engage with each other and our clients, and how we conduct business every day. At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve.

If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You that Way!

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