Customer Service Representative Jobs in Burlington, ON | Farm Boy
Job Description
This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers.
The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Responsibilities :
- Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
- Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
- Keep the work, storage and store areas clean and safe at all times by performing general housekeeping as required, including sweeping, mopping and dusting.
- Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
- Perform designated opening and closing procedures and offer assistance to other team members as requested.
- May be requested to undertake other related duties on a periodic basis.
Requirements :
- Superior customer service, organizational and interpersonal skills.
- Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
- Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
- Ability to work in a team environment with clear and effective communication style, both written and oral.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
- Required to stand for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
- Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).
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