Security Supervisor

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision : A place for people to prosper – alive with opportunity.

Job Profile

Reporting to the Manager of Municipal By-law Compliance & Corporate Security, this supervisory position is responsible for overseeing the day-to-day operations within the Corporate Security team and ensuring the supporting processes operate effectively and efficiently. This position supervises a team of Security Guards whose roles are to ensure the protection of City assets, and safety of staff, visitors, and contractors as well as compliance with City Policies, municipal by-laws, provincial legislation. The supervisor is responsible to train, coach, mentor and develop staff to ensure services delivered meet both legislated and customer service objectives.

What you will be doing

• Supervise day-to-day operations of Security Guards ensuring operational policies and procedures are followed.
• Maintain a positive, respectful, and safe work environment; ensure compliance with Health & Safety regulations.
• Handle workload distribution, work assignments and performance management.
• Monitor service delivery achievement and respond to gaps in service delivery.
• Provide the Manager with service recommendations, training recommendations, model changes and improvements targeted at achieving goals that support a continuous improvement model.
• Provide the Manager with insight into emerging issues to enhance the protection of City assets and staff.
• Provide Guards with coaching, recognition, and corrective action as needed.
• Ensure service processes are established and adhered to.
• Monitor Guard documentation and note keeping for quality and consistency.
• Conduct regular evaluations and one-on-one check ins with Guards.
• Update and create new Standard Operating Procedures (SOPs) for the Manager to review.
• Investigate and respond to complaints and inquiries received from Council, management, and the public in a professional, courteous and respectful manner. Resolve first-level escalations and escalate to the Manager when necessary.
• Participate in the hiring process, employee training and development and manage payroll related functions.
• Collaborate with internal departments.
• Monitor expenditures and ensure compliance with purchasing guidelines.
• Provide input into the operating budget and prepare reports for the Manager.
• Represent the City in public situations and foster positive community relationships through events.
• Provide the public with information and assistance on related areas of security including Provincial Acts and regulations, and other information as appropriate.
• Prepare reports on activities and issues and provide updates to the Manager.
• Oversee maintenance of security fleet vehicles and compliance with regulations and internal procedures.
• Provide support to the Supervisor of Municipal By-law Compliance as needed.
• Perform other duties as assigned.

Education

Experience and Knowledge

We will ask you for these items if you are hired

A valid Ontario Class G driver’s license in good standing, with a driver’s abstract acceptable to the City (4 or less demerit points may be considered acceptable)Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.Proof of your current and valid certificate(s) and / or educational qualifications.Supervisor Health & Safety Awareness Training Certificate from the Ministry of Labour

Your compensation

This position is within Grade 5 of the non-union Salary Schedule and has an annual salary range of $97,048 - $118,348. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

Location

This position is located at Cambridge City Hall, 50 Dickson Street, Cambridge (subject to change)

Hours of work

Monday to Friday, 8 : 30 a.m. to 4 : 30 p.m. (35 hours per week). Occasional evening and weekend work, as well as on-call availability may be required.

Advertisement expiration date

Interested candidates should apply at www.cambridge.ca / careers. This posting will close on January 31, 2026.

Accommodation needs and protection of privacy

The City of Cambridge is an equal opportunity employer, committed to diversity and inclusion. We welcome and encourage applications from all qualified individuals, and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the recruitment and hiring process.

Please contact Human Resources to make your needs known in advance, with the nature of any accommodations that you may require in respect to any materials or processes used to ensure your full and equal participation throughout the recruitment and hiring process.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.