Job Description
Position : Payments Processing Administrator (1-year temporary)
Location : In Office
The Payments Processing Administrator role offers an exciting opportunity to work in a fast paced, innovative, and dynamic team environment, providing support to Sun Life Business Units.
The Payments Processing Administrator role is responsible for processing incoming and outgoing payments for various lines of business within Sun Life. The successful applicant will work in a team environment to ensure service standards are met and strict quality targets are adhered to.
Main Responsibilities
- Logging of cheques : The systematic recording of cheque details, including cheque number, date, amount, payee, and other relevant information. This creates a record for accounting and auditing purposes.
- Process Deposits : The accurate handling and recording of funds received from clients. This involves verifying the deposit amount, crediting the appropriate account, and updating the account balance. It also includes scanning cheques, validating electronic transfers, and reconciling transactions to ensure accuracy and compliance with banking regulations.
- Categorize cheque by line of business : The task of classifying cheques according to the specific department, division, or area of business they relate to within an organization. This helps in allocating funds and tracking expenses for different business segments.
- Sorting : The process organizing documents, transactions, or data according to date, amount, type, or other relevant factors.
- Premium Updates : The process of accurately allocating and updating premiums received for Client-Administered Group Benefit plans. This ensures that financial accounting records used for benefit calculations and advisor compensation are accurate and complete.
- Tracking of time : The practice of recording and monitoring the amount of time spent on various tasks, projects, or activities.
Competencies
Decision Making – Makes timely, well‑reasoned decisions by analyzing problems, evaluating alternatives, and chooses the most appropriate course of actionCritical Thinking – Objectively analyzes and evaluates complex information to form reasoned judgmentsProblem Solving – Identifies, analyzes, and resolves complex issues effectively and efficientlyPersonal Effectiveness – Takes responsibility, adapts to change, and retains essential information to meet high personal standardsQuality and Accuracy – Ensures high standards by applying precise quality control, accurate record‑keeping, and detailed data entryTechnical Skills – Skilled in digital file preparation, data organization in Microsoft Excel, with foundational computer literacy and adaptability to new technologiesCommunication and Collaboration – Communicates clearly, values teamwork, and provides effective instruction to othersOrganizational and Time Management – Effectively prioritizes tasks and manages workload, meets deadlines consistently and efficiently, and utilizes tools and systems to stay organized and track progressTeamwork and Positive Attitude – Collaborates effectively with colleagues and stakeholders, maintains a constructive and enthusiastic approach to work, and contributes to a positive team environmentProductivity and Consistency – Maintains high levels of output while ensuring accuracy, adapts to changing workloads without compromising quality, and demonstrates resilience and focus under pressureClient‑Focused Mindset – Commits to delivering high‑quality work consistently, responds promptly and effectively to requests and deadlines, and strives for excellence in all aspects of service deliveryAdaptability and Multi‑tasking – Thrives in fast‑paced environments with shifting priorities, effectively manages multiple tasks and conflicting deadlines, and remains composed and efficient when faced with challengesInitiative and Continuous Improvement – Proactively identifies opportunities for process improvement, suggests changes to enhance departmental efficiency, and demonstrates forward‑thinking and innovative problem‑solving skillsAssets
Knowledge of Excel and OutlookKnowledge of products and services offered by Sun LifeUnderstanding of Insurance Business including Individual, Group Retirement Services & Group BenefitsNotes / Unique Requirements
Bilingualism (French, English, both oral and written) is required as the position reports to a unilingual English‑speaking manager outside Quebec.Position requires candidate to work in office up to 5 days a week.What’s in it for you?
We’re proud to be recognized as a company with a 2024 Most Trusted Executive team by Great Place to Work® CanadaAccess to short‑term assignments or “Gigs” across the organization, to help you develop new skills and connections.A collaborative and interactive team environmentCharitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.Care Days available for self‑care or care of others (i.e., family or others you may support) and Sick Days to support your well‑being.Salary Range
45,100 – 63,700
Job Category
Customer Service / Operations
Posting End Date
01 / 01 / 2026
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Financial Services and Insurance
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