Quality Engineer - Customer Support

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Note : This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities

General and Task Management

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility.
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues.
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of the problem the customer is experiencing.
• Initiate containment of stock at all locations and prevent further nonconforming production.
• Investigate the fault and extent of potential recall.
• Examine defective part for conformance to engineering design drawings or specifications.
• Identify anomalies on engineering drawings back to the design function.
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering-related production problems and resolutions are documented.
• Provide feedback to the company on what the issues are and coordinate corrective actions.
• Control clean cut-offs and containment while ongoing corrective actions are implemented.
• Organize any re-work of finished goods as necessary.
• Report to the customer the root causes of quality issues, containment measures, and corrective actions taken to ensure resolution.
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities.
• Assist with training of quality awareness.
• Monitor and report on KPIs to adhere to processes and prevent non-conformities related to product, process or system.
• Assist with new product introduction, representing the customer and managing pre-production trial runs and first-off sample approvals.
• Promote customer-preferred continuous improvement techniques such as Six-Sigma, Poka-Yoke, Kaizen.
• Participate in the development and refinement of Design and Process FMEAs and represent the customer’s views.
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators.
• Keep up with current and developing manufacturing and engineering trends related to the customer’s product.
• Undertake special projects as required and contribute to continuous improvement activities.
• Ensure quality control of work by appropriate reviews and provide support to all internal departments to maintain and improve product quality.
• Communicate efficiently with IEM and customer management; liaise with other departments, customers, and service providers.
• Participate in cross-functional teams in the development of new products or changes to meet customer requirements.
• Attend meetings and action / communicate instructions; develop quality relationships with the customer.

Self-Management

Skills & Attributes

Physical, Mental & Environment

Vision : Long periods of close work on computer screen.

Mental Demands : Interpret, analyze, research, and handle multiple tasks simultaneously.

Environment : Climate controlled office space.

Travel : 30% International travel required.

Compensation : Compensation offered will take into account internal equity and may vary by geographic region, knowledge, skills and experience. A bonus and / or long-term incentive units may be provided, in addition to the full range of benefits.

[Compensation Range : CAD $34.62 - $56.25 / hr]

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you.

Learn more about IEM at https : / / www.iemfg.com

We offer comprehensive benefits designed to support well-being, growth, and long-term success. View a snapshot of our benefits at https : / / www.iemfg.com / careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com / contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you submit is subject to IEM\'s Workforce Member Privacy Policy.

#J-18808-Ljbffr