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Communicative Disorders Assistant
Communicative Disorders AssistantWSA – Wonderful Sound for All • Windsor, ON, CA
Communicative Disorders Assistant

Communicative Disorders Assistant

WSA – Wonderful Sound for All • Windsor, ON, CA
11 days ago
Job type
  • Full-time
Job description

About Us

Part of WSA group, HearCANADA’s mission is to reframe the world of hearing care and set the highest standards in hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient‑centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

We are seeking a Communicative Disorders Assistant (CDA) to join our Client Care team. In this role you will support both the client care and clinical teams with hearing assessments, communication techniques, remote testing, product training and adoption, maintenance and troubleshooting, and community partnership development.

Full‑time contract position supporting multiple sites across Windsor, Ontario including Essex, Jackson Park, Tecumseh and Lakeshore. Typical hours are Monday through Friday 8 : 30 am–4 : 30 pm local time, split between locations. Mileage will be expensed to your non‑primary clinic.

What We Offer

  • $28.00 / hr – $31.00 / hr based on experience + attractive bonus program
  • Employer‑funded health, dental and vision benefits (starting day one) with additional health‑spending account
  • RRSP program with employer matching
  • Education assistance program, LinkedIn Learning access, mentorship and professional development opportunities
  • Friends and family discounts & access to employee perk program
  • Purpose‑driven and people‑centric culture with the ability to make an impact in communities across Canada

What You Will Do

  • Act as a point of contact for customers to answer product‑related questions, provide product training, maintenance and care, and troubleshoot
  • Educate customers on product features and benefits to increase product adoption
  • Discuss communicative strategies with customers
  • Load existing settings from NOAH following repair, perform electro‑acoustic analysis and verification on hearing aids (with interpretation by supervising audiologist)
  • Manage documentation related to customer purchases and insurance claims, including entering prescriptions, assisting with third‑party claims and providing follow‑up
  • Recognize and capitalize on sales opportunities through walk‑ins, referrals, phone inquiries and retention practices
  • Conduct effective telephone follow‑up for new fittings (48‑hour follow‑up calls)
  • Identify and participate in community events and organizations to promote HearCANADA (community‑based marketing)
  • Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
  • What We’re Looking For

  • Completion of a CDA program from an accredited institution
  • Experience working in a hearing clinic or CDA capacity would be an asset; we are willing to train someone with program completion and limited experience
  • Clear communication skills and comfort interacting with diverse customer groups
  • Ability to work under pressure in a busy clinic setting
  • Willingness to travel locally – access to a car and a valid driver’s license required due to multi‑clinic nature of the role
  • Application

    To join us on our journey in providing Wonderful Sound for All, click the “Apply Now” button.

    HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision‑making process in screening or interviewing candidates, but may be used for note‑taking or automations such as email communication.

    HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

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    Assistant • Windsor, ON, CA

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