Havas Health Toronto is looking for an experienced Account Director, Client Services to join our dynamic team. If you’re a strategic thinker, a client relationship builder, and passionate about leading great work in the health & pharma space — we’d love to hear from you.
About the Role :
As an Account Director at Havas Health Toronto, you’ll lead client relationships, mentor a talented team, and ensure our work not only meets expectations—but exceeds them. You’ll play a key role in delivering strategically grounded, creatively excellent, and business-driving campaigns across multiple health and pharma brands.
Key Responsibilities :
1. Drive Client Success (40%)
- Develop deep knowledge of assigned drug brands, therapeutic areas, and market dynamics
- Lead strategic communications planning and campaign execution
- Build trusted client relationships and identify opportunities to add value
- Manage budgets, timelines, and ensure smooth internal workflows
- Track revenue forecasts and proactively manage project financials
2. Team Leadership & Development (20%)
Mentor and support team members in their growthProvide clear direction and regular feedbackDevelop annual performance plans with each team member3. Champion Creative Excellence (15%)
Collaborate closely with Creative, Strategy, and Digital teamsEnsure briefs, estimates, and timelines are well-defined and alignedHelp craft and sell through CBIs that push brands forwardUphold strategic and creative quality throughout execution4. Grow Existing Business (15%)
Identify and pitch new opportunities within current client portfoliosCollaborate across departments to create compelling sell stories5. Support New Business Efforts (10%)
Contribute to pitch strategy, development, and presentationsHelp shape winning narratives and bring fresh thinking to the tableTeam Management :
Direct reports may include Account Supervisors / Managers and Project Managers.
What We're Looking For :
Proven experience in client services / account management in a healthcare or pharma agency settingStrong working knowledge of PAABStrong strategic thinking, financial acumen, and leadership skillsExceptional communication and relationship-building abilitiesPassion for great work and a collaborative mindset