Description
The Salvation Army London Centre of Hope Front Desk Clerk is responsible to greet and direct all visitors to the London Centre of Hope in a professional and courteous manner. The Front Desk Clerk is responsible for the registration and intake of all community members wishing to make application to stay at the London Centre of Hope. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.
KEY RESPONSIBILITIES :
Service Responsibilities :
- To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager
- Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location
- Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and / or taking and distributing telephone messages as required
- Accept, record and distribute mail and deliveries (including fax)
- Provide referrals or general information to community members
- Register new residents and notify hostel staff that person has been registered
- Distributing and monitoring use of access cards
- Maintain accurate records of client stays
- Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
- Ensure all reporting / recording is documented as required
- Accept, receipt and deposit in the safe, any monies received at Front Desk
- Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required
- Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
- To treat the property of The Salvation Army with due care and cautio
- Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
- Participate in supervision and performance appraisal process
- Participate in ongoing professional development and training
Health and Safety
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and proceduresWork closely with security, identifying any safety and security needsWork in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and proceduresWork closely with security, identifying any safety and security needsResponsible to work in compliance with the Ontario Health & Safety Acts and RegulationsResponsible to use personal protective equipment and clothing as directed by the employerResponsible to report workplace hazards and dangersResponsible to work in a manner as required by the employer and use the prescribed safety equipmentResponsible to report workplace injuries or illnessClient Services
Hand out bag lunchesResponsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medication room personnelPerform other position related duties as required
WORKING CONDITIONS :
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24 / 7
Shifts : Saturday and Sunday, 8 : 00 a.m. to 4 : 00 p.m., Monday and Tuesday, 4 : 00 p.m. to 12 : 00 a.m.
QUALIFICATIONS AND EDUCATION REQUIREMENTS :
Completion of a two-year College Diploma or University Degree in the field of human and or social services is requiredFirst Aid / CPR and Non-Violent Crisis Intervention or willingness to acquire oneEXPERIENCE AND KNOWLEDGE :
Experience working with a diverse population, including mental health and addictions is an assetKnowledge and sensitivity to the social and economic barriers and issues unique to the shelter systemSKILLS AND CAPABILITIES :
Exhibit a strength-based approach & compassionate responseAbility to use sound judgment when making decisionsExcellent oral and written communication skillsExcellent computer and clerical skills-ability to electronically create, upload, file and send documents, navigate database, effectively manage emailUnderstanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groupsExcellent organizational skills, ability to follow detailed instructionsGood interpersonal skillsSelf-motivated and disciplinedAbility to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screeningAbility and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilitiesInterested applicants must respond in writing with a cover letter and resume.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.