Business Intelligence & Product Insights Analyst

Company Description

At MEDFAR Clinical Solutions, we pioneer digital innovations that empower healthcare professionals to deliver better, faster, and more efficient care. Our flagship product, MYLE (Make Your Life Easy), is an electronic health record (EHR) platform trusted by clinicians across North America. As we continue to grow, we are deepening our commitment to data-driven decision-making both internally and for our clients.

We are now seeking a Business Intelligence & Product Insights Analyst to join our team and help us transform data into insight, action, and impact.

Job Description

As the Business Intelligence & Product Insights Analyst, you will play a pivotal role in transforming healthcare and operational data into insights that fuel product innovation, client success, and organizational growth.

You will work directly with MEDFAR’s cofounders (CEO and CPTO) and collaborate with leaders across Product, Systems, Finance, Sales, and Onboarding to ensure that every decision from product design to client billing is informed by accurate, timely, and actionable data.

Your mission is to architect the next generation of Sisense dashboards that power both customer-facing analytics and internal operational intelligence. You will synthesize complex data sources, uncover user and business trends, and deliver insights that strengthen product adoption, optimize client operations, and enhance revenue reporting accuracy.

You’ll have the support of MEDFAR’s Data Governance team, including a dedicated data engineer, as you help shape a unified analytics environment that’s more powerful, intuitive, and impactful.

What You’ll Do

1) Dashboard Architecture & Delivery

• Design, build, and maintain Sisense dashboards that serve both client needs and internal operational insights for product and business reporting.
• Translate stakeholder requirements into cohesive, scalable Sisense solutions that are accurate, efficient, and visually clear.
• Continuously refine existing dashboards and analytics structures to create a next-generation framework that is simpler to use, faster to load, and easier to maintain.
• Collaborate with the data governance team to optimize data queries and visualization logic to ensure the highest performance and reliability.

2) Cross-Functional Collaboration

• Work closely with Product, Systems, Finance, Sales, and Onboarding teams to connect product usage data with operational and commercial metrics.
• Develop reporting frameworks that ensure usage and activation data align with client contracts and revenue reporting.
• Partner with Product and UX teams to interpret user behavior, measure feature adoption, and guide product roadmap decisions.
• Collaborate with commercial and operational teams to deliver dashboards supporting marketing performance, sales effectiveness, and onboarding visibility.

3) Data Strategy & Analytics

• Collaborate with the data governance team to optimize SQL queries and warehouse extractors to support BI pipelines efficiently.
• Apply solid statistical reasoning to validate hypotheses, evaluate trends, and quantify the impact of business and product decisions.
• Ensure adherence to MEDFAR’s data governance standards for quality, consistency, and compliance (including healthcare regulations).

4) Client Engagement

• Collaborate with clients to ensure dashboards function seamlessly in their environments and deliver the insights they need.
• Provide expert guidance and troubleshooting to help clients interpret their data effectively.
• Act as MEDFAR’s internal and external Sisense authority, promoting best practices for usability, scalability, and maintenance.

Qualifications

• Bachelor’s degree in Statistics, Data Science, Computer Science, Mathematics, or a related field.
• 3+ years of experience in data analytics, business intelligence, or product insights.
• Proficient in Sisense (experience building Sisense dashboards is a strong asset).
• Familiar in SQL and familiar with data warehousing, modeling, ETL processes, cubes, and extractors.
• Strong understanding of statistical concepts and data interpretation.
• Comfortable working across multiple business functions and communicating with both technical and non-technical stakeholders.
• Highly organized, analytical, and curious — you turn data into actionable stories.
• Bilingual French and English is required.

Nice-to-Haves

• Experience in healthcare technology, EHR systems, or SaaS analytics.
• Familiarity with usage-based reporting and financial reconciliation.
• Exposure to data governance or cross-system integration initiatives.

Working conditions:

• Contrac: Permanent, full-time (40h/week)

• Working mode:

  • Hybrid: Occasional in-office presence may be required during the year (for events or team meetings, for example).

  • Candidates must reside in the province of Quebec.

Additional Information

Why join MEDFAR (QC & BC)?

Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days. At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market.

• Remote work and flexibility (supporting work-life balance)

• RRSP contribution

• Healthcare insurance from day one

• Paid time off: 3 weeks + 1 additional week between Christmas and New Year

• Annual training allowance ($1,500) to support your professional development

• An onboarding program to help you get familiar with our environment and the digital healthcare field

• All IT equipment is provided, with additional gear if needed

• Internal growth opportunities (promotions, internal mobility)

• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

• A company culture focused on transparency, collaboration, and innovation

• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.