Service Technician

As a DEWALT Tool Repair Technician, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Branch Manager.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).

As part of the DEWALT Factory Service Store you will be apart of a very important team as a DEWALT Factory Service Repair Technician. You will get to:

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed

• Processing of service work orders, logging, tracking, follow-up.

• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.

• Provide technical assistance to distributors/end users/staff

• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)

• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax

• Verify and administer warranty on products through date codes, parts condition identification

• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.

• Coordinate and follow up with customer parts and tool orders

• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

• General service branch opening and closing responsibilities including cash registers and computers

• Assist with shipping and receiving within the Branch and other duties

• Graduate of a community college or trade school preferred

• Compressor repair experience on equipment an asset

• Experience in a service environment a must, preferably with power tool repair experience

• Effective communication and sales skills, and experience in working directly with the public

• Strong organizational skills, and ability to complete tasks in tight time frames

• Knowledge of cash registers and computers, especially Microsoft Office, an asset

• A utility role with independence

• Opportunity for career advancement with a fortune 200 company

• Competitive compensation & benefits package including RRSP contributions

• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.