Customer Service Agent Cantonese or Mandarin (Work From Home or On-site)
Job description
IO Solutions Contact Center is looking for Cantonese-speaking and / or Mandarin-speaking candidates who enjoy challenges and love helping customers over the phone.
Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.
We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.
WHAT WE OFFER
- Work from home option available
- Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
- Full-time paid training
- Flexible schedules that help you achieve a better work / life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment (even working from home!)
- Incentive premiums and stimulating recognition initiatives
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives.
Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
Responsibilities
- Interact with customers by phone; advise and offer solutions adapted to their needs
- Establish a climate of trust with the client in order to promote products, services and client retention
- Provide attentive, courteous and efficient customer service
- Provide a unique experience through the quality of your service delivery
- Act as an expert on our products and services
- Analyze customer needs based on account and billing information
Qualifications
- Excellent oral and written communication skills in Cantonese and / or Mandarin
- Customer focused, positive attitude, empathy and good listening skills
- Ability to work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous
Benefits
- Competitive salary plus stability of employment
- Employee discounts with IO Solutions partners
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program
Customer Service Agent – French (Work From Home or On-site)
Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. Customer Service Agent – French (Work From Home or On-site). Option to physically work on-site available from our cont...
Work from Home - AI Writing Evaluator (Tier 1)
Are you an experienced English writer who would like to lend your expertise to train AI models?</strong></p><p><strong>About the opportunity:</strong></p><ul><li>Outlier is looking for talented writers with fluency in English to help train generative a...
Customer Service Agent – English – New Brunswick
Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. IO Solutions are looking for English-speaking candidates who enjoy challenges and love helping customers over the phon...
Work from Home - Remote AI Writing Evaluator (Tier 1)
About the opportunity:</strong></p><ul><li>Outlier is looking for talented writers with fluency in English to help train generative artificial intelligence models</li><li>This reading and writing-intensive freelance opportunity is remote and the hours are flexible...
Work from Home – No Experience
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. In-Home ...
Work from Home - Freelance Writer (Tier 1)
Are you an experienced English writer who would like to lend your expertise to train AI models?</strong></p><p><strong>About the opportunity:</strong></p><ul><li>Outlier is looking for talented writers with fluency in English to help train generative a...
Work from Home Product Tester
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. In-Home ...
Associé Bilingue (Anglais & Français) Expérience Client - New Brunswick (Work from Home)
Nous offrons des opportunités bilingues de travail à domicile au Canada ! Nous répartissons les opportunités de travail chez soi au Canada ! Joignez-vous à notre équipe en croissance rapide en tant que nouvel Associé Bilingue de l'Expérience Client! Nous travaillons pour changer la façon dont le mon...
Work from Home Product Tester – No Experience
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. In-Home ...
Part Time Computer Work from Home Data Entry Job
Work from Home Administration - Computer Online Data Entry & Short Studies/Feedback - Part Time & Full Time Work - No Experience Needed, Training Provided. Education – Instruction and Training - Work from Home Programs. Must have a home desktop/laptop or smart phone with functioning camera &...