Job Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible for assisting with luggage, parking, shuttle driving and room deliveries, striving to exceed guests’ expectations.
Duties and Responsibilities
- Greet guests upon arrival and open doors
- Provide directions for parking and control in-coming and out-going traffic
- Valet park cars and retrieve cars upon request
- Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
- Assist guests with transporting luggage or bring baggage up to guests’ rooms and retrieve when requested
- Store luggage for guests and correctly identify stored bags
- May drive shuttle bus
- Deliver items and packages to guest rooms or respective departments
Qualifications
Previous guest services or bell desk experience preferredAble to meet the physical demands of the positionMust have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstractMay be required to obtain an Alberta Class 4 driver's license within a specified time periodMust be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmissionCustomer-service oriented with excellent communication skillsDemonstrates a professional, friendly personality in person and over the phoneVisa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Subsidized staff accommodation available on-site for full time employeesOne complimentary buffet meal per shift in our staff cafeteriaDiscounts on hotel rooms, food and beverage, and fitness membershipsAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper, and WhistlerInclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.