Head of Retail Operations – Wireless

A well-established wireless retail organization is appointing a Head of Retail Operations to lead field execution carrier coordination and performance optimization across its store network.

This role requires a pragmatic leader who is comfortable driving activity enforcing standards and ensuring carrier programs are executed as intended .

Scope of Role

Act as the central point of coordination with the carrier partner

Ensure seamless rollout of promotions programs and initiatives

Drive store-level productivity including proactive sales outreach

Lead operational reviews and performance improvement plans

Implement consistent operating rhythms across all locations

Ensure alignment with carrier compliance and reporting expectations

Required Background

Leadership experience within a major Canadian wireless carrier environment

Proven multi-location retail operations exposure

Results-focused field-oriented leadership style

Location : Metro Vancouver / Delta (on-site leadership role)

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1