Concierge (Receptionist)

When you join Sunrise Senior Living you will be able to use your unique skills to empower residents to live longer healthier and happier lives. Not only will you build meaningful relationships with residents their families and team members alike you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve grow and shine together.

COMMUNITY NAME

Sunrise of Richmond Hill

JOB OVERVIEW

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents families and visitors managing both external and internal calls and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC) / HR Designee in the community recruitment process computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments cleanliness and music and ensuring a pleasant atmosphere.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team supporting our Mission Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

Customer Service

• Oversee the community entry area for visitors guests and residents extend a warm welcome and greeting offer and provide beverages to visitors and guests and ensure that the community safety protocols are in place.
• Contact the DOS ED or Department Coordinator to meet with prospective residents families or visitors and ensure wait times are minimal.
• Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
• Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.
• Take complete messages with pertinent information (name number message) as appropriate and communicate messages to the intended recipient.
• Offer and provide a community overview to the caller determine who to forward the caller to and notify the caller who they are being transferred to.
• Manage appointments for residents and family members such as but not limited to hairdresser transportation etc.
• Send get well cards to residents in the hospital.
• Order Memory Flower for any residents that have passed away.
• Send sympathy cards to families and / or responsible parties as needed.

Sales and Marketing

Front Desk and Bistro Areas

Risk Management

Administrative

Training and Contributing to Team Success

Core Competencies

Experience and Qualifications

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined As part of our team you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support benefits and growth opportunities we offer the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

We also offer benefits and other compensation that include :

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community / office skills experience qualifications and certifications / licenses (where applicable).

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT

Upon request Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Part-Time

Experience : years

Vacancy : 1