Corporate Digital Customer Service Representative (Bilingual)- Contract - S

Embracing and driving change is critical to our success. The complexity and rate at which the retail industry is transforming has increased exponentially in recent years and we are committed to being a leader in the industry.

As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive the company forward.

It is an especially exciting time to join the Canadian Tire Family of Companies.

The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies.

SportChek, Atmosphere, Mark’s, Pro-Hockey Life)

This is a bilingual role. Potential candidates must be able to communicate fluently in English and French.

What you’ll do

Inquiries will be primarily received via inbound phone regarding eCommerce experiences with any CTC brand. Typical customer conversations include issues around product quality, returns, speed of delivery, challenges with the making a purchase on the website, redeeming Triangle rewards, etc.

This team is responsible for supporting customers on various browsers on desktops and mobile devices (PC / androids and iOS).

Average number of calls per day is approximately 60 70 with an average duration of 300 seconds.

• Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life and National Sports
• Support our Triangle Rewards program
• Communicate with customer over phone and emails
• Support eCommerce order reviews
• Contract position until January

Who you are

We are looking for high performing individuals who are :

• Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
• Creative thinkers who take initiative and are capable of building, launching and managing projects / programs that drive results for our customers
• Problem solvers with the ability to analyze and prioritize to meet business objectives
• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire is definitely the place to be.

What you’ve done

• Well-founded understanding of technology particularly Internet, eCommerce, Mobile applications and Social Media
• Excellent negotiation skills and decision-making ability
• Creative problem solving and conflict resolution capabilities
• Successful completion of pre-employment conditions including reference, criminal and background checks
• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
• High School Diploma or equivalent

Why us

Canadian Tire is one of Canada’s most iconic and diversified companies. Our culture and values uphold our pledge to sustainable practices, and commitment to our local communities through Jumpstart cannot be beat.

To learn more about this team and the Canadian Tire Family of Companies follow us on LinkedIn.

This is a contract role until January 2025