Care Concierge - Pharmacy Care Clinic

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY

The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services.

The Care Concierge will receive, welcome, and check‑in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy clinic runs smoothly.

DUTIES AND RESPONSIBILITIES

Customer Service

• Create a positive experience for patients accessing clinic services.
• Facilitating patient intake by verifying health card details, providing patient registration forms, and creating or verifying patient profiles in the internal system.
• Raise awareness of pharmacy clinic services available to patients and answer their questions.
• Set patient expectations as to process and wait times.
• Help patients navigate the space and services.
• Assist pharmacist and patients with filling out paperwork.
• Adhere to all confidentiality and privacy requirements.
• Drive uptake of PC Health App with customer and patients.

Administration

Skills and qualifications

Why work in a Shoppers Drug Mart store?

Each store has an Associate‑Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to best serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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