Investigator (Insurance)

Are you an experienced Insurance investigator looking for a new challenge in a dynamic regulatory environment? We are seeking a full-time professional to join the team and contribute to the mission of upholding integrity and protecting the public interest. This opportunity is ideal for individuals with investigative experience in insurance, regulatory bodies, or professional oversight organizations.

About the Role

As an Investigator reporting to the Manager of Investigations, you will be responsible for conducting thorough, fair, and impartial investigations into complaints involving our licensees. You will play a key role in upholding regulatory standards and contributing to the enforcement process, including appearing before Complaints and Discipline committees when necessary.

Key Responsibilities

Develop Investigation Plans

Identify regulatory issues, formulate case theories, and outline evidence requirements.

Conduct Evidence Gathering

Collect documentary evidence and conduct interviews (in-person and virtual) with complainants, licensees, and other witnesses.

Analyze Findings

Review and assess documentary materials, testimonies, and witness statements.

Report Preparation

Draft comprehensive investigation reports, formal correspondence, and collaborate with other professionals including auditors and compliance personnel.

Disciplinary Proceedings

Present findings, answer questions, and provide testimony before Complaints and Discipline committees.

Case Management

Perform administrative duties such as opening / closing case files, documenting evidence, and maintaining accurate investigation records in compliance with regulatory standards.

Stay Informed

Keep abreast of industry developments, regulatory changes, and best practices in investigative procedures.

Who You Are

You’re a detail-oriented, analytical, and ethical professional who thrives in a collaborative environment. You take pride in your ability to manage complex information and communicate it clearly and effectively.

You also :

Are committed to integrity, regulatory compliance, and public service.

Enjoy working with others to solve problems.

Maintain objectivity and make decisions based on facts and evidence.

Are highly organized, methodical, and open to feedback.

Understand the nuances of investigative techniques in a regulatory setting.

Qualifications

Must be or have previous experience as an Insurance Broker to qualify (Not Banking)

Minimum 3 years of investigative experience in a regulatory body or insurance company.

Bachelors Degree in a relevant field (e.g., business, finance, accounting, law).

Exceptional communication skills, both written and verbal.

Strong analytical, problem-solving, and time-management abilities.

Proficiency in Microsoft Office Suite.

Assets (Nice to Have)

Experience as a Principal Broker, Supervising Broker, or in a compliance / technical operations role within a brokerage.

Familiarity with accounting or books and records investigations.

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