Bilingual Installation Customer Service Consultant

Is this job for you

Do you believe in putting the customer first

Do you love to solve problems and create solutions

Do you have an exceptional attention to detail

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canadas largest service repair and installation company!

Responsibilities

• Provide courteous prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on appliance installation and assembly service
• Explanation of installation process to retailers and customers
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies procedures and products
• Process routine clerical transactions in between calls
• Communication with TGS network of professional service providers

Qualifications

Why Trans Global

If youd like to apply for this role please contact our recruitment team at

Attach your CV and tell us why you would be a great fit at Transglobal!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience :

Contract

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1