Senior Advisor, Business Solutions

Seeing beyond numbers™ At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.

The incumbent will contribute to improving the Business Services processes that affect the entire sales cycle, such as opening and closing products, as well as transactional activities. He or she will be responsible for understanding how the various Business Services sales force teams and operational processes work in order to map current and future processes properly, identify areas for improvement, coordinate the implementation of improvements, and manage change properly. #LI-Hybrid#LI-MB1
Responsibilities

• Conduct analyses to understand the volume and operation of the systems included in the processes under management.
• Map the current and future processes of the various initiatives under management.
• Lead workshops with stakeholders to map and identify potential process improvements.
• Conduct analyses to identify and measure the impacts of process changes and, at the same time, make recommendations to optimize the business line's processes.
• Properly document procedures resulting from process changes.
  
• Undertake the change management needed (training and communication) and ensure its rollout according to the set timelines.
• Participate in various corporate projects as a process representative for the Business Services business line.
• Perform all tasks of a similar or general nature requested by his or her superior or required for the position.

Qualifications

Minimum qualifications:

• University degree in a relevant field
• Minimum of 2 to 3 years of relevant experience with a financial institution and in business services
• Bilingual* (English and French)

Specific competencies:

• Knowledge of continuous improvement methodologies (i.e., Lean Six Sigma)
• Knowledge of project management methodologies
• Analytical abilities and keen business sense in order to propose proactive solutions to resolve complex problems
• Comfortable leading workshops with stakeholders
• Strong aptitude to create business relationships and work in a team
• Autonomy, initiative, leadership, and the ability to influence to challenge the status quo
• Excellent organizational skills and the ability to manage priorities in a fast-paced environment
• Proficiency with the Office Suite of applications: Excel, Visio, PowerPoint, Word and MS Project

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matterswith internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.