Bilingual Manager, Membership Administration

Robert Half is partnering with a well renowned organization that's looking to add a bilingual Manager, Membership Administration to their Finance team. This is a full-time/permanent position.

Advantages:

-Competitive salary (127-130K) + $1800/yearly Bil bonus

-Full benefits & defined pension

-4 weeks vacation + sick days

-Subsidized parking

-Hybrid (3 days on site)

Responsibilities:

• Supervise daily operations related to membership administration, ensuring all processes run smoothly and efficiently.

• Lead and manage a team of dues analysts and administrators, providing guidance, training, and performance evaluations.

• Oversee the collection of membership dues exceeding $200 million annually and ensure proper distribution to components and locals.

• Manage adjustments and reconciliations for membership dues, including processing refunds and arrears for thousands of requests annually.

• Coordinate the issuance and processing of membership cards, ensuring accuracy and timely delivery.

• Conduct ongoing evaluations of dues processes and interactions with over 200 employers to identify areas for operational improvements.

• Collaborate with other branches to address system-related challenges and enhance the functionality of member records and dues systems.

• Develop and implement strategies to improve operational efficiency and strengthen relationships with key stakeholders.

• Participate in branch planning activities to align membership administration goals with organizational objectives.

• Ensure compliance with policies and procedures while maintaining confidentiality in financial and administrative operations.

Qualifications:

• Must be fluently bilingual in both official languages (English & French).

• Proven experience in managing accounts receivable or financial operations within a complex organizational structure.

• Strong leadership and team management skills, including the ability to coach and develop staff is required.

• Solid understanding of collection processes, billing functions, and invoice management.

• Familiarity with union dues administration and reporting requirements.

• Excellent attention to detail and organizational skills.

• Excellent analytical and problem-solving abilities to handle complex financial interactions.

• Ability to put new processes in place and take ownership of the role.

• Effective communication and interpersonal skills to work with multiple personnel.

• Ability to maintain confidentiality and ensure compliance with organizational policies.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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