Operations Officer - 53093

We are seeking a proactive and detail-oriented Operations Officer II to join our Wealth Shared Services team. This role is focused on supporting operational functions during peak season to ensure the seamless handling of transactions and customer inquiries. The Operations Officer will work in a hybrid capacity, with onsite presence required on Mondays and Tuesdays.

This role offers the opportunity to contribute to operational efficiency, customer service excellence, and process improvements within the team. The position is ideal for candidates with experience in operations and back-office functions who thrive in a fast-paced environment.

Advantages

Hybrid work environment : Flexibility to work from home with mandatory onsite days (Mondays and Tuesdays).

Opportunity for growth : Possible extension or conversion based on performance.

Dynamic work environment : Collaborate with a talented team, handling diverse tasks.

Competitive pay : $22.50 per hour with potential for weekend shifts during peak periods.

Responsibilities

Customer focused : Provide exceptional customer service to both internal and external stakeholders.Address and resolve customer problems using established procedures and escalate when necessary and ensure that all processes, inquiries, and transactions meet service level goals.

Shareholder driven duties : Act as a subject matter expert within your area, offering guidance to partners as needed.

Complete assigned tasks with accuracy and within established standards.

Actively participate in daily work distribution and team touchpoints.

Contribute to audits by following audit and process guidelines.

Identify areas of risk and escalate concerns as necessary.

Operational Duties : Suggest and participate in process improvements to enhance operational efficiency.

Understand and apply bank / service center operating policies and procedures.

Demonstrate adaptability to change and adopt new processes and technology improvements as needed.

Maintain due diligence to ensure the accuracy of all transactions.

Qualifications

Must-Have :

Operations Experience : Demonstrated experience in operational roles, with a strong ability to manage and process tasks efficiently and accurately.

Microsoft Office Suite : Proficiency with Excel, Word, and Outlook for managing data, communications, and operations.

Back-Office Experience : Proven back-office experience with a focus on transactional accuracy and supporting operational goals.

Nice-to-Have :

Coding Experience : Experience with coding or automation tools to streamline and improve operational efficiency.

Banking Experience : Previous experience in the banking sector, which provides familiarity with banking procedures and protocols.

Financial Institution (FI) Experience : Experience working within financial institutions, allowing for a deeper understanding of financial processes and operations.

Summary

his role is perfect for individuals with a strong operational background who are looking for an opportunity to make an impact within a fast-paced, high-volume environment. If you are detail-oriented, adaptable, and eager to drive operational success, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.