Travel Manager

Job Title : Travel Manager – Maritime & Coastal Travel

Company : Maritime Travel (Nanaimo Branch)

Location : Woodgrove Centre, 6631 Island Hwy N, Nanaimo, British Columbia V9T 4T7

Employment Type : Full-time

Reports to : Branch Partner / Regional Leadership

Salary Range : Competitive

About Maritime Travel

Maritime Travel is one of Canada's leading full-service travel agencies, established since 1949, with branches nationwide and a strong reputation for personalized service, expert advice, and value. As a Virtuoso-affiliated agency, we excel in luxury and customized travel, including ocean cruises, all-inclusive resorts, tours, groups, and specialty experiences. Our Nanaimo branch serves Vancouver Island clients with a focus on coastal adventures, BC departures (e.g., Alaska cruises from Vancouver), ferry-connected itineraries, and island exploration.

Job Summary

We are seeking an experienced Travel Manager to lead our Nanaimo branch's maritime and coastal travel segment. This leadership role combines hands-on client advising with team management, emphasizing bookings involving BC Ferries, high-speed ferries, coastal cruises (Alaska, Inside Passage, Canadian port departures), multi-island packages, and group travel for leisure, corporate, and incentive clients. The successful candidate will drive revenue growth in this niche while delivering the exceptional service Maritime Travel is known for.

Key Responsibilities

• Manage and grow the branch's maritime / coastal portfolio, including BC Ferries reservations (vehicle / passenger bookings across Vancouver Island routes), cruise packages (especially Alaska roundtrips and coastal voyages departing from Vancouver), ferry-inclusive vacations to Gulf Islands, and related marine tourism.
• Oversee a team of travel counsellors / advisors, providing training, coaching, and performance support focused on maritime-specific products, seasonal sailing schedules, weather-impacted itineraries, and supplier partnerships (e.g., BC Ferries, cruise lines like Celebrity, Cunard, Regent Seven Seas).
• Handle complex bookings and consultations for groups, corporate accounts, and high-value clients planning coastal adventures, island-hopping, or cruise-ferry combinations.
• Negotiate preferred rates, group allocations, and promotions with ferry operators, cruise lines, hotels, and local tour providers on Vancouver Island and coastal BC.
• Monitor real-time ferry / cruise updates, disruptions, and policy changes; proactively manage client communications and rebookings.
• Contribute to branch marketing and promotions, highlighting Nanaimo as a gateway for Vancouver Island and coastal BC travel (e.g., Alaska departures, Inside Passage experiences).
• Ensure compliance with industry regulations, Maritime Travel policies, and client data privacy; maintain accurate booking records and financial reporting.
• Analyze performance metrics for maritime products, identify growth opportunities (e.g., seasonal cruise promotions), and collaborate on budgeting / forecasting.
• Provide top-tier customer service, resolving issues related to cancellations, refunds, overbookings, or itinerary adjustments in a dynamic, weather-sensitive environment.
• Participate in agency-wide initiatives, supplier fam trips, and professional development.

Qualifications & Requirements

What We Offer

If you are a passionate leader with maritime travel expertise and a commitment to outstanding client experiences, join Maritime Travel's Nanaimo team and help clients "Set Sail from Home" and beyond!

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