General Manager

Overview

The General Manager position offers an outstanding opportunity for a dynamic, motivated leader with strong operations management experience within Retirement Living. Operated by CARE365 Inc., Van Horne Manor in Smiths Falls is an upscale boutique retirement residence. In this role, you will inspire dedicated teams to provide an exceptional customer experience, ensuring that residents at Van Horne Manor feel at home and enjoy an excellent quality of life each day.

Responsibilities

• Managing Talent:
  • Leading a diverse team of Managers and other frontline staff.
  • Building a high-performing team by sourcing, selecting, and onboarding key talent.
  • Coaching employees and effectively managing performance.
• Result Driven:
  • Demonstrating and expecting personal accountability.
  • Planning, dealing with external resources, and monitoring every aspect of operations.
  • Experience in dealing with RHRA inspections.
  • Recognizing and rewarding strong performance.
  • Maintaining focus on our four key outcomes: Financial Performance, Customer Service, Employee Engagement, and Risk Management.
  • Championing a positive and engaging culture.
  • Fostering employee engagement.
• Promote a Culture of Excellence:
  • Applying service standards to all decision-making.
  • Acting in alignment with our RESPECT values.
  • Communicating the importance of viewing each experience through the customer’s perspective.

Qualifications

• Experience in the Retirement Living Sector.
• A minimum of 3–5 years of leadership experience.
• Excellent communication skills with the ability to engage residents, families, community partners, and external stakeholders.
• Strong decision-making, problem-solving, and budget management capabilities.

CARE365 Inc. believes in the betterment of residents and the staff who care for them. An ideal candidate will be offered appropriate compensation and benefits.