Network Analyst

Direct message the job poster from Centrilogic

Talent Acquisition Manager - HR at Centrilogic

Connectivity Practice, Network Analyst

We are seeking an experienced Network Analyst to join our Managed Services team, focused on supporting our clients. This role requires a strong technical foundation in enterprise networking, combined with a service-oriented mindset and a commitment to operational excellence.

The ideal candidate will play a key role in maintaining and optimizing client environments, and contributing to the use of repeatable processes aligned with IT Service Management (ITSM) best practices. You will collaborate closely with internal teams, external stakeholders, and vendors to ensure seamless service delivery and client satisfaction.

This position demands a proactive approach to problem-solving, excellent communication skills, and the ability to translate business requirements into effective technical solutions. A passion for structured operations and continuous improvement is essential.

Key Responsibilities

• Provide Tier 1.5 / 2 support for escalated network issues across all our customers.
• Monitor and respond to network incidents, alerts, and vulnerabilities.
• Experience working with cross-functional teams including IT, cybersecurity, vendors and clients to understand business requirements and translate them into technical solutions.
• Diagnose and resolve connectivity problems, latency issues, and hardware / software failures across diverse environments.
• Respond to and analyze alerts from Logic Monitor, translating them into incident tickets with appropriate severity and categorization.
• Ability to multi-task, pivot quickly and understand “sense of urgency

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