BCI -- Senior Manager, Service Delivery (Technology)

Senior Manager, Service Delivery (Technology)

Victoria, BC

With over $250.4 billion of gross assets under management, British Columbia Investment Management Corporation (BCI) is one of the largest institutional investors in Canada.

Since its inception in 2000, BCI has grown significantly and is now regarded as one of the most influential financial institutions globally with a diverse and global mix of assets.

The organization has positioned itself as an active, in-house asset manager with sophisticated strategies operating within an increasingly complex investment environment.

Over the past few years, BCI has invested heavily in modernizing its technology operations. The organization has made significant strides in integrating enterprise tools and systems that will be in place for the next decade.

This foundation has improved stability and reduced critical system interruptions from 55 to zero, creating a robust platform for further innovation.

Building on this foundation, BCI is now ready to deliver on the next phase of its technology strategy :

BCI’s Service Delivery team is transitioning from an application-aligned to a client-aligned model to improve service delivery.

The Senior Manager of Service Delivery for the Technology group will support this strategic reorganization by redefining roles, streamlining processes, and fostering a client-focused culture.

The Senior Manager will operate as the primary relationship manager and delivery partner to the Technology, Corporate Data & Operations, and Corporate functions teams, ensuring that they have a single channel into technology capabilities and services.

In this role, the Senior Manager will also be responsible for advocating for technology-focused initiatives by bringing awareness to the service delivery teams and ensuring these initiatives are appropriately prioritized.

Effective communication will be essential in highlighting the impact of these initiatives on overall objectives and their benefits to operations.

The aim is to ensure a smooth transition and effective team adaptation to the new structure. The new organizational design prioritizes tailored service delivery, focusing on fewer stakeholders and client groups for personalized, responsive service.

The ideal candidate will be a highly successful technology leader with experience working between / across several technology domains.

The Senior Manager will excel in building strong relationships with senior leadership to gain transparency into internal roadblocks and help eliminate them as needed.

While exposure to and / or interest in investment management, asset management or financial services is an asset, individuals who have demonstrated success in modernizing application delivery processes within an enterprise, are a priority.

This is a transformational mandate that will require a strong people leader with exceptional technical, relationship management, communication and influencing skills.

Located in Victoria, this is a unique opportunity for a technology leader to help shape the future vision of a technology function in a global investment organization.

BCI offers a competitive total rewards package which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined benefit pension plan and paid time off.

The annualized base salary range for this role based in Victoria is CAD $120,000-$150,000.

The base salary offered to the successful candidate will consider a wide array of factors including but not limited to the individual’s skill set, level of experience applicable to the role they are being offered and consideration to internal equity.

We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure.

We aim for actual pay to be around the median of the market for target or expected levels of performance, and around the upper quartile of the market for excellent performance.

Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.

To explore this opportunity further, please click Apply.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.