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•Bilingual Customer Service Representative

•Bilingual Customer Service Representative

freelance.caWaterloo, ca
16 hours ago
Job type
  • Full-time
  • Temporary
Job description

Bilingual Customer Service Representative Our client in the insurance sector is hiring for 12 open roles dedicated to supporting essential group benefits, including health, dental, and life insurance. These opportunities combine professionalism and impact, offering the chance to excel in a dynamic, client-focused, and hybrid work environment.

What is in it for you :

  • Hourly salary of $24.43.
  • 6-month contract with the potential for extension.
  • Full-time position : 37.50 hours per week.
  • Training : Monday to Friday, 8 : 00 am to 4 : 00 pm EST (4–6 weeks).
  • Rotational shifts post-training : Monday to Friday, 8 : 00 am to 8 : 00 pm EST.
  • Hybrid work : 3 office days, from Tuesday to Thursday.
  • Opportunity to work in a dynamic and professional environment.
  • Join a passionate and inclusive team of professionals.

Responsibilities :

  • Manage inbound customer calls for seven hours daily to address diverse and complex requests.
  • Follow up on group insurance plan files to ensure accurate resolutions.
  • Participate in monthly coaching sessions and weekly skill-building activities.
  • Collaborate with colleagues in person to enhance processes, share insights, and improve service quality.

    • What you will need to succeed :

  • High school diploma required; a college degree is considered an asset.
  • 5 to 7 years of customer service experience, preferably in an information center, retail, or service sector.
  • Strong problem-solving abilities and adaptability to changing environments.
  • Proficiency with Microsoft applications such as Teams and Outlook.
  • Bilingual in English and French to support clients in both languages.
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal, communication, and customer service skills.
  • Technical proficiency, research skills, and attention to detail.
  • Experience with web-based and computer applications is an asset.
  • Background in group benefits or prior contact center experience is an advantage.

    • Why Recruit Action?

    Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

    MFCJP00014031